Current jobs related to Call Center Operations Manager - Carrollton, Texas - Resurgens Orthopaedics

  • IT Call Center Specialist

    2 weeks ago

    Carrollton, Texas, United States Tanner Health Full time

    Job Title: Switchboard Operator (Call Center Associate)The Switchboard Operator (Call Center Associate) is responsible for handling calls efficiently and effectively for all Tanner Health facilities, while also responding to emergency codes.This role requires strong multitasking and prioritization skills to accomplish work tasks in a fast-paced...

  • Pharmacy Call Center Representative

    2 weeks ago

    Carrollton, Texas, United States Medix Full time

    Medix is seeking a Pharmacy Call Center Representative to work in a dynamic call center environment. This role involves assisting customers via phone and collaborating with other departments to obtain prior authorizations and patient assistance medications.Job OverviewThe Pharmacy Call Center Representative will be responsible for answering incoming calls,...

  • Pharmacy Call Center Representative

    2 weeks ago

    Carrollton, Texas, United States Medix Full time

    Pharmacy Call Center Job OpportunityMedix is seeking a skilled Pharmacy Call Center Technician to join our team in Orlando, FL. As a Pharmacy Call Center Technician, you will play a vital role in assisting customers via phone and providing exceptional service.Job Overview:This is a full-time opportunity with multiple shifts available, including Monday to...

  • Pharmacy Call Center Representative

    5 days ago

    Carrollton, Texas, United States Medix Full time

    Medix is seeking a Call Center Pharmacy Technician for a well-established healthcare organization in Orlando, FL.Job Overview:The successful candidate will work in a call center environment, responding to customer inquiries via phone and providing assistance with prior authorization requests, patient assistance medications, and financial assistance.Key...

  • Data Center Operations Manager

    2 weeks ago

    Carrollton, Texas, United States JLL Full time

    Job SummaryWe are seeking a highly skilled Data Center Operations Manager to join our team at JLL. The successful candidate will be responsible for ensuring the maintenance and continuous operation of all building systems, including fire/life safety, mechanical, electrical, and digital systems.Key ResponsibilitiesDevelop and implement maintenance plans to...

  • Data Center Operations Manager

    2 weeks ago

    Carrollton, Texas, United States Jones Lange Lasalle, Inc. Full time

    Job SummaryWe are seeking a highly skilled Data Center Critical Facilities Manager to join our team at Jones Lange Lasalle, Inc.Key ResponsibilitiesEnsure the maintenance and continuous operation of all building systems, including fire/life safety, mechanical, electrical, cabling, and lighting systems.Oversee the installation, testing, and commissioning of...

  • Tolling Call Center Representative

    3 weeks ago

    Carrollton, Texas, United States Valor Intelligent Processing Full time

    Job Title: Tolling Call Center RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Tolling Call Center Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional...

  • Data Center Operations Manager

    2 weeks ago

    Carrollton, Texas, United States Jones Lange Lasalle, Inc. Full time

    Job SummaryAs a Data Center Operations Manager at Jones Lange Lasalle, Inc., you will be responsible for ensuring the maintenance and continuous operation of all building systems, including fire/life safety, mechanical, electrical, cabling, lighting, and temperature control. This role requires a strong understanding of building systems and the ability to...

  • Data Center Operations Manager

    2 weeks ago

    Carrollton, Texas, United States Jones Lange Lasalle, Inc. Full time

    Job SummaryWe are seeking a skilled Data Center Operations Manager to join our team at Jones Lange Lasalle, Inc. The successful candidate will be responsible for ensuring the maintenance and continuous operation of all building systems, including fire/life safety, mechanical, electrical, cabling, and lighting systems.Key ResponsibilitiesEnsure the...

  • Tolling Call Center Representative

    4 weeks ago

    Carrollton, Texas, United States Valor Intelligent Processing Full time

    Job Title: Tolling Call Center RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Tolling Call Center Representative to join our team at Valor Intelligent Processing. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, resolving their inquiries and issues in a...

  • Data Center Manager

    4 weeks ago

    Carrollton, Texas, United States Jones Lang LaSalle IP, Inc. Full time

    Job SummaryWe are seeking a highly skilled Data Center Manager to join our team at Jones Lang LaSalle IP, Inc. The successful candidate will be responsible for ensuring the smooth operation of our data center facilities, including maintenance, repairs, and upgrades. This is a critical role that requires strong leadership and technical skills.Key...

  • Spanish Bilingual Call Center Representative

    2 weeks ago

    Carrollton, Texas, United States Government Employees Insurance Company Full time

    Job Title: Bilingual Claims Service SpecialistAt Government Employees Insurance Company, we are seeking a highly motivated and detail-oriented Bilingual Claims Service Specialist to join our team. As a Bilingual Claims Service Specialist, you will play a critical role in providing exceptional customer service to our Spanish-speaking policyholders.Key...

  • Data Center Operations Specialist

    7 days ago

    Carrollton, Texas, United States JLL Full time

    Job SummaryThis role is responsible for the safe and efficient operation of all building systems and equipment in a data center/critical facility. The ideal candidate will have hands-on experience in UPS systems, emergency generators, switch-gear, and mechanical cooling systems.Key ResponsibilitiesOperate building systems and equipment in accordance with...

  • Collision Center Manager

    2 weeks ago

    Carrollton, Texas, United States The Boyd Group Full time

    About the RoleWe are seeking a highly skilled and experienced General Manager to lead our collision repair center in North Dallas, Texas. As a key member of our team, you will be responsible for delivering exceptional customer experiences, driving business growth, and ensuring the highest quality standards in our operations.Key ResponsibilitiesDevelop and...

  • Data Center Manager

    2 weeks ago

    Carrollton, Texas, United States Jones Lang LaSalle IP, Inc. Full time

    Job SummaryWe are seeking a highly skilled Data Center Critical Facilities Manager to join our team at Jones Lang LaSalle IP, Inc. This role will be responsible for ensuring the maintenance and continuous operation of all building systems, including fire/life safety, mechanical, electrical, cabling, lighting, and temperature controls systems.The ideal...

  • DC Operations Manager

    2 weeks ago

    Carrollton, Texas, United States IEWC US Full time

    Job SummaryThis is a challenging and rewarding role that requires a strong leader to oversee the daily operations of our Distribution Center. The successful candidate will be responsible for ensuring the efficient and effective management of our warehouse and distribution processes.Key ResponsibilitiesOversee the daily operations of the Distribution Center,...

  • Operations Manager

    1 month ago

    Carrollton, Texas, United States All Star Auto Lights Full time

    Job Title: Operations ManagerAbout the Role:We are seeking an experienced Operations Manager to lead our 40+ employee team in remanufacturing lights for the Collision and Auto Repair Markets. As a key member of our management team, you will be responsible for optimizing material movement, tracking key measurables, ensuring safety, driving quality, and...

  • Data Center Critical Facilities Manager

    2 weeks ago

    Carrollton, Texas, United States Jones Lang LaSalle IP, Inc. Full time

    Job Summary:As a Data Center Critical Facilities Manager at Jones Lang LaSalle, you will be responsible for ensuring the maintenance and continuous operation of all building systems, including fire/life safety, mechanical, electrical, cabling, lighting, and temperature controls systems. You will develop, review, and approve Critical Environment work efforts,...

  • Security Operations Center Analyst

    3 weeks ago

    Carrollton, Texas, United States Children's Health Full time

    Job Title & Specialty Area:Security Operations Center AnalystDepartment:IT SecurityLocation:Remote in Texas onlyJob Type:Full-timeWhy Children's Health?We are committed to making a positive impact on the lives of children and families. Our team is dedicated to delivering exceptional patient care and creating a work environment that is inclusive, supportive,...

  • Library Media Center Assistant

    2 weeks ago

    Carrollton, Texas, United States Carrollton-Farmers Branch ISD Full time

    Job SummaryWe are seeking a highly organized and detail-oriented individual to support the library media center in a technologically rich environment. The successful candidate will assist in maintaining a well-organized library media center, supporting learning and instruction, and contributing to district and division business and record-keeping...

Call Center Operations Manager

2 months ago

Carrollton, Texas, United States Resurgens Orthopaedics Full time

Job Type: Full-time

Description

Call Center Manager:

This position is responsible for overseeing a team of appointment schedulers and operators, ensuring they provide timely and best-in-class customer service and patient access. The leader will develop reports and establish key performance indicators (KPIs) for the organization and individual agents. They will assist with escalated calls, implement procedural changes, provide coaching and counseling to increase staff knowledge, and create a positive learning environment that delivers quality customer service.

The role requires exceptional customer service and influential leadership skills. Proven call center supervisory experience, along with planning and workforce implementation of new processes, is a must for this position. The leader will function as a member of the collaborative operations team, interacting with directors, IT leaders, managers, and other supervisors.

Responsibilities:

  • Manage a team of appointment schedulers and operators to ensure timely and best-in-class customer service and patient access.
  • Develop reports and establish KPIs for the organization and individual agents.
  • Assist with escalated calls and implement procedural changes.
  • Provide coaching and counseling to increase staff knowledge and create a positive learning environment.
  • Develop and implement new processes to improve customer service and patient access.
  • Collaborate with directors, IT leaders, managers, and other supervisors to achieve organizational goals.

Requirements:

  • Bachelor's degree (Preferred but not required)
  • Minimum three- Five (3-5) years of experience in a leadership position in call center, or (4) years in a related field.

Qualifications and Experience:

  • Knowledgeable in orthopedic terminology, basic clinical functions, administrative practices, operational systems, and procedures in a medical setting (Preferred).
  • Understanding of Medical terminology and knowledge of Medicare, Managed care, and commercial insurance products and plans (Preferred).
  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to write simple correspondence.
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Ability to sort and file materials correctly by alphabetic and numeric systems.
  • Knowledge of medical terminology (Preferred) and basic knowledge of insurance plans (a plus).
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • To perform this job successfully, an individual should be able to operate a computer and have knowledge of Electronic Medical Records (EMR) systems, preferably Athenahealth.
  • Demonstrated effective interpersonal skills, including verbal and nonverbal communication, the ability to handle conflict, teamwork, empathy, listening, and a positive attitude.
  • Effective presentation skills.
  • Ability to prioritize multiple duties in a fast-paced environment.