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Customer Service Scheduling Coordinator
2 months ago
The Scheduling Customer Service Representative plays a vital part in ensuring seamless communication between patients and clinical staff at National Jewish Health. This role involves answering incoming calls and making outbound calls to schedule appointments for physician and ancillary services.
Key Responsibilities- Maintain effective communication with patients and clinical staff to ensure timely and accurate scheduling of appointments.
- Respond to incoming calls and inquiries from patients and healthcare providers.
- Make outbound calls to schedule appointments and confirm patient information.
- Collaborate with clinical staff to resolve scheduling conflicts and ensure efficient use of resources.
To succeed in this role, you will need excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment. Experience in customer service or scheduling is highly desirable.
