Customer Service Representative

4 weeks ago


Denver, Colorado, United States Tolin Mechanical Systems Full time
Job Title: Customer Service Representative

Job Summary:
Tolin Mechanical Systems is seeking a skilled Customer Service Representative to join our team. As a key member of our service team, you will be responsible for coordinating service technicians to perform scheduled maintenance and repairs, ensuring customer commitments are met in a timely manner.

Responsibilities:
• Coordinate service technicians to perform scheduled maintenance and repairs
• Manage daily, weekly, and monthly schedules for technicians
• Interact with customers, service managers, and other stakeholders to meet customer needs
• Quote repair work to customers and follow up procedures
• Collaborate with the A/R department on customer status
• Provide support with warranty issues

Requirements:
• 2 years of post-secondary education and/or 2 years of commercial HVAC dispatch experience
• Proficient in Microsoft Suite and technology savvy
• Excellent verbal and written communication skills
• Ability to understand technical terminology and mechanical processes
• Strong organizational skills and ability to multitask

Benefits:
• Competitive starting rate: $19.00-$21.00/hr
• Medical, dental, and vision plan
• Life insurance
• Long-term disability
• Flexible spending accounts
• 401K plan
• Profit sharing based on company performance
• Tuition reimbursement
• Company cell phone after 90 days
• Paid holidays and PTO
• Professional training and development

About Tolin Mechanical Systems:
Tolin Mechanical Systems is a leading provider of HVAC services, with a strong commitment to customer satisfaction and employee development. We offer a dynamic work environment and opportunities for growth and advancement.

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