Customer Service Representative
3 days ago
**About the Role**
We are seeking a highly motivated Banking Professional to join our Client Experience team at Charles Schwab. As a key member of our team, you will be responsible for delivering outstanding customer service to our clients, providing subject matter expertise on banking products and services.
**Job Summary**
This is a phone-based role requiring the use of multiple computer applications and dual monitors. You will field 40-60 inbound calls every day, interacting with clients to resolve their queries and concerns. We offer a competitive salary of $45,000 per year, plus benefits and opportunities for growth and development.
**Responsibilities**
- Provide exceptional customer service to clients over the phone
- Answer client inquiries and resolve issues in a timely and professional manner
- Maintain accurate records of client interactions and updates
- Work collaboratively with colleagues to achieve team goals and objectives
**Requirements**
- Minimum of 1 year of work experience in a customer-facing role
- Ability to multitask and prioritize tasks effectively
- Excellent communication and interpersonal skills
- Basic computer skills and proficiency in using multiple software applications
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