Customer Service Representative

3 days ago


Marquand, Missouri, United States Charles Schwab Full time

**About the Role**

We are seeking a highly motivated Banking Professional to join our Client Experience team at Charles Schwab. As a key member of our team, you will be responsible for delivering outstanding customer service to our clients, providing subject matter expertise on banking products and services.

**Job Summary**

This is a phone-based role requiring the use of multiple computer applications and dual monitors. You will field 40-60 inbound calls every day, interacting with clients to resolve their queries and concerns. We offer a competitive salary of $45,000 per year, plus benefits and opportunities for growth and development.

**Responsibilities**

  • Provide exceptional customer service to clients over the phone
  • Answer client inquiries and resolve issues in a timely and professional manner
  • Maintain accurate records of client interactions and updates
  • Work collaboratively with colleagues to achieve team goals and objectives

**Requirements**

  • Minimum of 1 year of work experience in a customer-facing role
  • Ability to multitask and prioritize tasks effectively
  • Excellent communication and interpersonal skills
  • Basic computer skills and proficiency in using multiple software applications


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