Café Service Associate

2 weeks ago


El Segundo, California, United States Love Full time
Job Overview

SUMMARY The Front of House (FOH) Café Service Associate is dedicated to delivering an exceptional dining and beverage experience for our patrons. This role involves making informed suggestions based on a thorough understanding of the menu, customer preferences, and promoting special items when appropriate. Successful FOH Café Service Associates are enthusiastic about wellness, engaging meaningfully with guests, and providing delicious, healthy food options. They enjoy taking on various responsibilities and excel in a dynamic, fast-paced environment. A commitment to food and beverage quality, presentation, and ingredient integrity is essential, along with a passion for fostering a vibrant community atmosphere within our wellness facility.

KEY RESPONSIBILITIES

  • Comprehend allergen information and adhere to best practices.
  • Welcome guests warmly as they enter our establishment.
  • Process orders with attention to detail and specific requests.
  • Be knowledgeable about our juice, smoothie, and coffee offerings.
  • Accurately prepare café food and beverages according to established recipes.
  • Accommodate guest requests to the best of your ability, offering alternatives when necessary.
  • Serve beverages and food orders with precision.
  • Efficiently prepare and manage take-out orders.
  • Implement FIFO practices and ensure proper labeling in compliance with health standards.
  • Handle cash and credit transactions accurately.
  • Complete all closing tasks and ensure your station is ready for the next shift.
  • Maintain cleanliness and functionality of all café equipment, reporting any issues to management.
  • Open or close the café as required.
  • Inspect dining areas and food preparation spaces to ensure compliance with health regulations.
  • Communicate any guest feedback or concerns to management.
  • Check out with the manager at the end of your shift.
  • Perform any additional duties as assigned by the Team Leader or Shift Lead.

QUALIFICATIONS

The FOH Café Service Associate should possess the following skills and attributes to effectively perform the essential functions of the role:

  • Ability to communicate clearly and effectively in English.
  • Strong customer service skills with a creative problem-solving approach.
  • Contribute positively to a collaborative team environment.
  • Excellent verbal communication abilities.
  • Demonstrate adaptability and flexibility in a changing environment.
  • Desire to positively impact the company culture.
  • Dependable with a strong work ethic, energetic, and committed to excellence.
  • Willingness to work flexible hours to meet operational needs.
  • Open to cross-training in various roles within the café.
  • Ability to lift up to 40 lbs.

EXPERIENCE AND EDUCATION

  • Minimum of 1 year experience in a customer-facing role within the food service industry.
  • Strong understanding of healthy lifestyle choices and culinary options.
  • Current ABC alcohol server certification.
  • Current food handler's certification.


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