Branch Manager

3 weeks ago


Blue Bell, Pennsylvania, United States Citizens Full time
Job Summary

We are seeking a highly skilled and experienced Branch Manager to lead our retail banking team. As a Branch Manager, you will be responsible for driving branch performance, sales growth, and colleague and customer experience through inspirational leadership, highly collaborative partnerships, and sound operational practices.

Key Responsibilities
  • Drive branch performance and sales growth through effective leadership and strategic planning
  • Develop and maintain a strong customer-centric culture within the branch
  • Lead and manage a team of colleagues to achieve sales goals and deliver exceptional customer service
  • Collaborate with internal stakeholders to achieve business objectives and drive operational excellence
  • Develop and implement coaching plans to assist colleagues in achieving personal and branch goals
  • Manage the branch P&L and make sound financial decisions to drive business growth
Requirements
  • 4 years sales management experience in retail or branch banking environment
  • Successful record of managing objectives in meeting sales goals, deadlines, and branch goals in a profit and loss environment
  • Drive an exceptional customer experience validated through customer satisfaction surveys
  • Maintain strong partnerships with community and civic organizations
  • Adaptability, flexibility, and ability to work branch hours, including some weekends and evenings
Preferred Skills
  • Experience managing a branch with an FTE count up to: Tier I – 8 or more preferred; Tier II up to 7 or more; Tier III up to 7 or less; Tier 4 up to 6 or less
  • For Multi-Site locations, qualified candidate will be skilled in remote or multi-unit management
Success Factors
  • Holding others accountable
  • Coaching
  • Inspiring
  • Team Leadership
  • Customer service
  • Risk acumen
  • Business partnering
  • Problem solving
  • Retail banking
  • Talent sourcing and assessment
Work Schedule

Varies with branch needs and may include weekends and evenings

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens, we value diversity, equity, and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability.


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