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IT Support Coordinator

2 months ago

Denver, Colorado, United States Contact Government Services, LLC Full time
Position Title: IT Support Coordinator

Employment Type:
Full-Time, Mid Entry Level

Department:
Information Technology


As an IT Support Coordinator at Contact Government Services, LLC, you will be responsible for managing, tracking, and troubleshooting IT systems while ensuring exceptional customer service, effective communication, and sound judgment.


Our organization is dedicated to bringing together talented, driven, and innovative individuals to tackle the government's most pressing challenges through advanced technology.

We are looking for candidates who are eager to contribute to governmental advancements, value teamwork, and can proactively address the needs of others.

At Contact Government Services, we foster an environment where our employees feel valued and supported, promoting professional development through various training opportunities.



Key Responsibilities:

  • Provide assistance to users facing various IT challenges
  • Install and maintain hardware and software systems
  • Physically relocate IT equipment as necessary
  • Manage user accounts effectively
  • Monitor and troubleshoot IT systems
  • Utilize trouble tickets to track and resolve issues
  • Conduct training sessions for users
  • Keep an inventory of IT equipment

Required Qualifications:

  • Proven experience in providing direct support to end-users for various applications, including both phone and in-person assistance.
  • Certain applications may necessitate certification from the software provider.
  • Previous experience in teaching or training related to computer applications, particularly in database, imaging, or automated litigation support, is highly preferred.
  • Must possess hands-on familiarity with the network, telecommunications, and operating systems relevant to the applications being supported.

Preferred Qualifications:

  • Experience in automated litigation support is advantageous.
  • Familiarity with DOJ office automation environments is extremely beneficial; candidates should be proficient users of government word processing, spreadsheet, and email systems.
  • Strong oral and written communication skills are essential.
  • A pleasant telephone demeanor is important. An undergraduate degree is valued.

Our Commitment:


Contact Government Services, LLC is dedicated to streamlining and enhancing government operations through the optimization of human, technical, and financial resources.

We combine innovative technology with exceptional personnel to deliver tailored solutions that meet our clients' specific requirements. We are committed to addressing the most challenging and dynamic issues.

Over the past several years, we have expanded our government-contracting portfolio, establishing valuable partnerships through our commitment to integrity, professionalism, and quality work.


At Contact Government Services, we prioritize integrity through diligence and self-awareness, professionalism in all our endeavors, and delivering the highest quality to our clients, fostering lasting relationships.

We care about our employees and provide a comprehensive benefits package, including:

  • Health, Dental, and Vision Insurance
  • Life Insurance
  • 401k Plan
  • Flexible Spending Accounts (Health, Dependent Care, and Commuter)
  • Paid Time Off and Observance of State/Federal Holidays
Contact Government Services, LLC is an Equal Opportunity Employer.

All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Join our team and contribute to meaningful government innovation.