Senior IT Support Specialist

2 days ago


Denver, Colorado, United States TeamLogic IT, Denver Tech Center, CO Full time
Job Summary

We are seeking a highly skilled and motivated IT Technician II to join our team at TeamLogic IT, Denver Tech Center, CO. As a key member of our team, you will be responsible for providing top-notch technical support to our clients, ensuring the smooth operation of our systems, and contributing to the growth and success of our organization.

Key Responsibilities
  • Provide timely and effective technical support to clients via phone, email, and web portal.
  • Provision and configure new hardware and software for clients.
  • Prioritize and resolve technical issues in a timely manner, meeting defined Service Level Agreements (SLAs).
  • Use remote tools and diagnostic utilities to troubleshoot and resolve technical issues.
  • Perform hands-on fixes at the desktop level, including hardware repairs and delivery of peripherals.
  • Install and configure hardware and software components throughout various network infrastructure devices.
  • Administer servers via Active Directory, Azure, File & Print services, DNS, DHCP.
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Establish and maintain good relationships with clients and colleagues.
Requirements
  • College diploma or university degree in Computer Science or equivalent work experience.
  • Office 365 administration experience.
  • Experience with desktop and server operating systems, including Windows 7, Windows 10, Server 2022, and Mac OS.
  • Active Directory and Azure knowledge is a plus.
  • Some knowledge and understanding of networking devices and appliances.
  • NinjaOne RMM and Autotask PSA experience a plus.
  • Valid Driver's License and ability to drive to customer locations when required.
  • CompTIA A+ and/or CompTIA Network+ preferred.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • Collaborative and dynamic work environment.
  • Flexible scheduling and hybrid work arrangements.


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