Contracts Specialist

17 hours ago

Rochester, New York, United States Rotork Full time
Job Title: Contracts Specialist

Rotork is seeking a skilled Contracts Specialist to join our team. As a key member of our organization, you will be responsible for accurately entering orders into our system, ensuring seamless communication with customers, and providing exceptional customer service.

Key Responsibilities:
  • Enter orders into our system, ensuring accuracy and timely completion.
  • Act as the primary point of contact for customers, providing order status updates, milestone tracking, and resolving any issues that may arise.
  • Liaise with internal departments to ensure customer requirements are met and internal delays are minimized.
  • Provide technical phone support and serve as a resource for customers, representatives, distributors, and Area Sales Managers.
  • Organize the working day to prioritize tasks, meet customer expectations, and reduce internal delays.
  • Update all systems for accurate output forecasting and reporting.
  • Identify and resolve order queries with customers, ensuring their requirements are correctly interpreted and fully understood.
  • Liaise and negotiate with customers and internal departments regarding delivery or special requirements.
  • Carry out contract reviews of customer orders, ensuring accuracy and compliance.
  • Work with the Quality department to resolve and investigate customer quality complaints, ensuring customer expectations are managed through to resolution.
  • Seek and implement improvements within your department and the wider company where appropriate.
  • Utilize existing procedures to solve routine or standard problems.
Qualifications:
  • Motivated self-starter able to work independently and with a team.
  • Proficient in Microsoft Office, with the ability to quickly learn and utilize business software and internal programs.
  • Ability to interact with customers on a routine basis, demonstrating a high level of customer service.
  • Must be thorough, accurate, and organized, with a strong attention to detail.
  • Must be able to prioritize workload and manage multiple tasks in a fast-paced environment, with strong time management skills.

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow of liquids, gases, and powders across many industries worldwide. Our purpose is Keeping the World Flowing for Future Generations. We're respected and admired for our people, performance, and products, and we're committed to engineering excellence, safety, and sustainability.

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