Contracts Coordinator

5 days ago


Rochester, New York, United States Rotork Full time
Job Title: Contracts Specialist

Rotork is seeking a highly motivated and organized Contracts Specialist to join our team. As a key member of our operations team, you will be responsible for accurately entering orders into our system, managing customer relationships, and ensuring timely delivery of our products.

Key Responsibilities:
  • Enter orders into our system, including updates and changes as required
  • Manage customer relationships, providing technical support and resolving issues in a timely manner
  • Liaise with internal departments to ensure customer requirements are met
  • Update systems for accurate output forecasting and reporting
  • Identify and resolve order queries with customers
  • Liaise with customers and internal departments regarding delivery or special requirements
  • Carry out contract reviews of customer orders
  • Work with the Quality department to resolve and investigate customer quality complaints
Requirements:
  • Strong customer service experience, typically 3 years in a relevant role and/or industry
  • Experience in using ERP and CRM systems
  • Degree or Engineering/Technical Qualification (or equivalent)
  • Proficiency in data analysis and leveraging analytics for sales strategy development
About Rotork:

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow of liquids, gases, and powders across many industries worldwide. Our purpose is Keeping the World Flowing for Future Generations. We're respected and admired for our people, performance, and products, and we're committed to engineering excellence, safety, and sustainability.



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