Customer Service Representative

3 weeks ago

Bethesda, Maryland, United States Ivyhill Technologies Full time
Job Description

Ivyhill Technologies is seeking a skilled Customer Service Representative to join our team. As a key member of our healthcare team, you will be responsible for scheduling appointments, providing exceptional customer service, and ensuring seamless communication with patients and healthcare providers.

Key Responsibilities:
  • Schedule medical appointments for patients across various Military Treatment Facilities (MTFs) within the National Capital Region.
  • Provide timely and accurate information to patients regarding their appointments, including clinic guidance and available appointments.
  • Collaborate with Referral Management Reviewers to ensure proper scheduling of referrals.
  • Verify patient registration information via MHS Genesis Revenue Cycle appointment software prior to scheduling appointments.
  • Document patients who decline offered appointments to update referral records.
  • Coordinate healthcare appointments for primary care and specialty care medical services via incoming and outgoing phone calls.
  • Provide appointment documentation to include clinical symptoms, demographic information, and contact outcomes into patient electronic health records (EHRs).
Requirements:
  • A High School Diploma and/or equivalent.
  • At least six (6) months experience in healthcare administration, business, medical treatment facility, medical environment, or a related discipline.
  • Basic knowledge of clinic standard operating procedures, various appointment types, and medical terminology.
  • Ability to perform accurate data entry and provide exceptional customer service.
  • Superior organizational skills, effective communication skills, and the ability to work independently.
Benefits:

Ivyhill Technologies offers a competitive benefits package, including medical, dental, and vision insurance, life and AD&D insurance, short- and long-term disability, and a 401(k) plan.

We are an equal opportunity employer and welcome applications from qualified candidates without regard to race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, veteran status, or any other legally protected status.

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