Housekeeping Operations Manager

3 days ago


Black Hawk, Colorado, United States Jobot Full time
Housekeeping Supervisor Job Description

We are seeking a highly skilled and experienced Housekeeping Supervisor to join our team at a luxury resort and casino. As a key member of our housekeeping department, you will be responsible for overseeing all housekeeping operations, ensuring they meet the highest standards of cleanliness and hygiene.

Responsibilities:
  • Supervise the daily operations of the housekeeping staff, promoting a safe and well-organized environment.
  • Ensure all housekeeping activities comply with Forbes Standards and OSHA regulations.
  • Train, coach, and mentor housekeeping staff to deliver exceptional service.
  • Conduct regular inspections and quality checks to maintain the highest cleanliness and hygiene standards.
  • Manage inventory and ordering supplies as needed, while adhering to budget constraints.
  • Address customer inquiries and complaints in a timely and professional manner.
  • Implement and maintain procedural and operational manuals for housekeeping staff.
  • Coordinate with other departments to ensure seamless service delivery.
  • Implement strategies for improving service efficiency and effectiveness.
  • Ensure all safety and security protocols are followed by the housekeeping staff.
Requirements:
  • A minimum of 5+ years of experience as a Housekeeping Manager or a similar role in a high-standard environment.
  • Proven knowledge and understanding of Forbes Standards and OSHA regulations.
  • Excellent leadership and team management skills.
  • Strong communication and interpersonal skills.
  • Proficiency in managing budgets, resources, and inventories.
  • Ability to handle customer complaints and queries effectively and professionally.
  • Exceptional attention to detail and a strong commitment to cleanliness and hygiene.
  • Ability to work under pressure and handle multiple tasks simultaneously.
  • Proficiency in using housekeeping management software.
  • A high school diploma or equivalent qualification. A degree in hospitality management will be an added advantage.


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