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Customer Service Representative

2 months ago

Madison, Wisconsin, United States Artful Home Full time
About Artful Home

Artful Home is a unique business that combines the elements of a gallery, art fair, and online marketplace. With over 30 years of experience, we have successfully connected artists and art lovers, offering a diverse collection of fine art, craft, and design for the home and wardrobe.

Our Values

We are dedicated to creating an unforgettable experience for our customers, artists, and staff. Our values define who we are as an organization, how we operate, and what we stand for. They act as a compass in every interaction and decision, forming the foundation of our culture.

What We Offer
  • A team of creative, forward-thinking experts
  • A unique business with a competitive edge
  • An inspired workplace culture
  • Exceptional customer care
  • Innovative technology to support our operations
  • An opportunity to make a meaningful contribution
Job Summary

We are seeking a skilled Customer Service Representative to join our team in Madison, WI. The successful candidate will provide effective customer service for all internal and external customers by establishing a working relationship and using excellent, in-depth knowledge of our products and programs.

Key Responsibilities
  • Focus on our Vision and Guiding Principles, considering the best interest of Artful Home and its team members, artists, and customers
  • Contribute to an environment where all team members are respected and included, regardless of their individual differences
  • Answer incoming calls and interact with customers via email or live chat
  • Resolve product or service problems by listening to customers and clarifying their concerns
  • Process orders, returns, and exchanges, calculate charges, and process billing or payments
  • Provide information about our products and services, and take advantage of opportunities to upsell
  • Act as a liaison between customers and artists regarding information, special requests, and customer orders
  • Enter all required information into our computer systems and maintain accurate customer records
  • Prepare reports, statistics, and correspondences accurately and on time
  • Participate in departmental teams and tasks as assigned
  • Support and assist other departments with special projects and tasks
  • Enhance our organization's success by accepting ownership of new tasks and opportunities
Requirements
  • Ability to make responsible decisions and use good judgment
  • Ability to quickly adapt to a fast-paced environment with a service-driven mindset
  • Ability to effectively deal with stressful situations and calmly resolve issues
  • Ability to maintain attention to detail and ensure accuracy
  • Demonstrated ability to work independently and professionally with customers and artists
  • Strong computer skills and knowledge of core operating systems and Microsoft products
  • Ability to quickly learn and use software and application tools
  • Demonstrated safe and quality-conscious work habits
  • Prompt and regular attendance
  • Two or more years of related experience, particularly in a retail environment