Customer Service Representative

1 week ago


Madison, Wisconsin, United States U-Haul Full time
Customer Service Representative Role

At U-Haul, we're seeking a friendly and motivated Customer Service Representative to join our team. As a key member of our support team, you'll be the face of our exceptional service, ensuring customers receive the help they need on their journeys. Your responsibilities will include inspecting and maintaining equipment, assisting customers, and using up-to-date technology to dispatch and return equipment. This role offers on-the-job education and a supportive team environment. We offer a $100 hiring bonus and a $300 cash bonus upon completion of our 1-2-3 Punch Certification Program. We also provide a range of benefits, including career stability, opportunities for advancement, and a comprehensive benefits package. If you're a people person who loves helping others, we encourage you to apply for this exciting opportunity.

Responsibilities:
  • Assist customers inside and outside a U-Haul center with U-Haul products and services.
  • Use smartphone-based U-Scan technology to manage rentals and inventory.
  • Move and hook up U-Haul trucks and trailers.
  • Clean and inspect equipment on the lot, including checking fluid levels.
  • Answer questions and educate customers regarding products and services.
  • Prepare rental invoices and accept equipment returned from rental.
  • Install hitches and trailer wiring.
  • Fill propane (certification offered through U-Haul upon employment).
  • Drive a forklift (certification offered through U-Haul upon employment).
  • Participate in ongoing continuous U-Haul education through U-Haul University.

Requirements:
  • Valid driver's license and ability to maintain a good driving record.
  • High school diploma or equivalent.

Work Environment:
The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields. Physical Demands: The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

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