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Beverage Service Specialist

2 months ago

Orlando, Florida, United States The Cordish Companies Full time
Position Overview:

The Cocktail Server plays a crucial role in delivering exceptional service to guests in a vibrant hospitality environment. This position requires a keen attention to detail and a commitment to maintaining high standards of service.

Key Responsibilities:
  • Uphold a polished appearance in accordance with company standards.
  • Proactively anticipate and fulfill guest needs.
  • Deliver outstanding and professional service at all times.
  • Present menus, respond to inquiries, and provide recommendations for food and beverage selections.
  • Inform guests about current food and drink specials, including pricing.
  • Inquire about any dietary restrictions or allergies from guests.
  • Input all orders accurately into the Point of Sale (POS) system.
  • Ensure timely delivery of food and beverages to guests.
  • Maintain cleanliness of assigned areas and the overall venue.
  • Collaborate effectively with team members and follow supervisory guidance.
  • Possess comprehensive knowledge of all food and beverage offerings.
  • Serve alcoholic beverages in compliance with state regulations and training standards.
  • Adhere to company protocols for bottle service.
  • Follow established cash handling and payment procedures.
  • Meet sanitation standards set by health authorities and the company.
  • Complete end-of-shift financial reconciliation accurately.
  • Communicate guest needs to kitchen and support staff efficiently.
  • Prepare cocktail lounge/bar areas and perform opening and closing duties as directed.
  • Ensure lounge furniture is clean and organized.
  • Set tables with appropriate settings and stock supplies as needed.
  • Report any damage or breakage of equipment to management promptly.
  • Participate in daily pre-shift meetings and training sessions.
  • Exhibit a positive and professional demeanor at all times.
  • Demonstrate knowledge of the company and its offerings.
  • Work collaboratively with team members to enhance guest experiences.
Training Requirements:
  • Completion of in-venue cocktail server training, Alcohol Awareness Certification, and Food Handling Certification.
Qualifications:
  • Minimum of one year experience in a fast-paced food and beverage setting, preferably in a nightlife or lounge atmosphere.
  • Familiarity with various liquor brands, beers, wines, and preparation methods is preferred.
  • Must meet state legal age requirements.
  • Strong communication skills are essential.
  • Must be courteous, friendly, and welcoming to guests.
  • Possession of alcohol awareness certification and/or food service permit as required by local regulations.
  • Able to accurately take and enter guest orders, ensuring correct table and position numbers.
  • Capable of processing split checks and calculating tips according to policy.
  • Availability to work evenings, weekends, and holidays as needed.
Physical Requirements:
  • Ability to lift and carry items weighing up to 50 pounds.
  • Must be able to stand and move throughout the venue during shifts.
  • Physical tasks may include bending, stooping, and kneeling.

This job description is not exhaustive and may be subject to change. The Cordish Companies reserves the right to modify responsibilities and tasks as necessary.