Patient Care Support Specialist

2 weeks ago


Redmond, Oregon, United States St. Charles Health System Full time

Typical pay range:
$26.74 hourly, varies on experience.

ST. CHARLES HEALTH SYSTEM

JOB DESCRIPTION

POSITION TITLE:
Patient Service Representative

REPORTS TO: Clinic Supervisor/Manager

DEPARTMENT: St. Charles Medical Group

OUR VISION:
Creating America's healthiest community, together.

OUR MISSION:
In the spirit of love and compassion, better health, better care, better value.

OUR VALUES:
Accountability, Caring, and Teamwork.

DEPARTMENTAL SUMMARY:
The Patient Service Representative (PSR) role is integrated throughout St. Charles Medical Group, which includes practices across multiple specialties such as family medicine, internal medicine, obstetrics and gynecology, pediatrics, urgent care, cardiology, and more. Our representatives work closely with clinical teams to ensure the delivery of comprehensive and compassionate healthcare services.

POSITION OVERVIEW:
The Patient Service Representative serves as a key link between patients and healthcare professionals by managing clerical and reception duties while assisting with administrative responsibilities.

ESSENTIAL FUNCTIONS AND DUTIES:
1. Accurately record patient demographics, insurance, and billing details during registration.
2. Courteously request payments from patients/guardians, process transactions, and manage daily deposits and reports.
3. Handle telephone inquiries following established protocols.
4. Assist with authorization and referral processes as required by insurance providers.
5. Verify insurance eligibility in real-time.
6. Maintain departmental files, programs, and recall systems.
7. Schedule patient appointments accurately and reconcile daily schedules with appointment reports.
8. Support medical records functions, including document management and distribution.
9. Participate in health and wellness initiatives for clients.
10. Collaborate effectively within a Care Team, supporting the organization’s vision, mission, and values.
11. Embrace Lean principles for continuous improvement and act as a change champion.
12. Ensure a safe environment for all caregivers, patients, and visitors.
13. Conduct all activities with professionalism and confidentiality.
14. Comply with applicable laws, regulations, and organizational policies, reporting any known violations.
15. Deliver customer service and patient care that fosters goodwill and efficiency.

EDUCATION:
Required: High school diploma or GED.
Preferred: N/A

EXPERIENCE:
Required: N/A
Preferred: One year of clerical support in a healthcare environment or related experience. Familiarity with basic medical terminology.

PERSONAL PROTECTIVE EQUIPMENT:
Must be able to wear appropriate Personal Protective Equipment (PPE) as required for safety.

ADDITIONAL POSITION INFORMATION:
Travel: Must meet driving requirements and be able to travel for business functions and trainings.
Communication: Excellent communication skills are essential for interacting with a diverse population and representing St. Charles Health System professionally.
Organizational Skills: Ability to multitask, work independently, and maintain attention to detail.
Mathematical Skills: Basic math skills required for financial transactions.
Language Skills: Proficiency in reading, writing, and speaking English.
Computer Skills: Basic to intermediate experience with electronic medical records systems and MS Office.

PHYSICAL REQUIREMENTS:
Continual use of clear communication and hearing normal speech. Frequent sitting, standing, and keyboard operation. Occasional bending and lifting of light weights.

WORK SCHEDULE:
40 hours per week, Monday to Friday, First Shift.

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