Assistant Branch Manager

5 days ago

New York, New York, United States Municipal Credit Union Full time
About Municipal Credit Union

Municipal Credit Union is a leading financial institution dedicated to providing exceptional service and innovative solutions to its members. With a rich history spanning over 100 years, we have established a strong reputation for our commitment to people helping people.

Our mission is to connect our members and communities with an exceptional financial future. We strive to create a welcoming and fulfilling environment for all people to call home.

About the Job

We are seeking an experienced and results-driven Assistant Branch Manager to join our team. As a key member of our branch leadership team, you will be responsible for assisting the Branch Manager in the management and oversight of the branch, including sales and service, operations, and leadership of the staff.

Key Responsibilities:

  • Assist the Branch Manager in hiring, assessing, coaching, and developing high-performing branch teams to ensure consistency and uniformity in providing excellent member service, achieving sales goals, and ensuring an operationally and regulatory compliant branch.
  • Create and maintain a sales through service culture, ensuring branch staff possess and utilize sales, service, and cross-sell skills to achieve individual and team sales goals.
  • Assist in the creation, implementation, and achievement of the branch business plans to meet objectives set by management.
  • Develop and implement strategies to meet sales and service goals while maintaining a safe and sound operation in each location.
  • Implement and monitor sales and cross-selling programs to continue to improve products per member while ensuring members are advised of the best products and services to best fit their financial needs.
  • Ensure premier member service standards are being met within the branch at all times.
  • Responsible for branch scheduling to ensure proper resources are allocated to functions necessary to ensure an effective and efficient flow of member traffic.
  • Responsible for an effective and efficient operation within the branch, including vault oversight, cash levels, security of negotiable instruments, teller drawers and limits, member documentation, etc.
  • Ensure operations within the branch are consistently applied within policy/procedure as well as rules and regulations; maintain a clean, safe, and sound operation within the branch.
  • Conduct required in-branch audits weekly and monthly to ensure compliance with policies/procedures and rules and regulations.
  • Respond timely to audits with effective action plans to ensure ongoing safety and soundness.
  • Ensure dual control is implemented and followed at all times; manage overall cash position for the branch while limiting excess cash and overall expense.
  • Comply with BSA and SAR requirements and ensure branch staff do the same.
  • Ensure proper disclosures, marketing materials, etc. are readily available for staff to utilize.
  • Review and analyze branch reports and activities, including income generation, production goals and results, expense items, audits, etc. in order to successfully meet/exceed branch requirements, goals, and objectives.
  • Actively spend quality time within your staff for ongoing coaching and development of branch staff; drive sales and service activities such as branch sales strategy meetings, business development and community events, ongoing branch meetings, etc.
  • Assist in the management and oversight of staffing and administrative functions of your branch including succession plans, career plans, performance reviews, coaching and counseling documentation, promotions, and all human resources decisions for the branch.
  • Ensure timely execution of all required documentation.
  • Recommend changes to management to help improve the overall branch operation and member service.
  • Assist staff with member escalations.
  • Travel and work at other branch locations as required.
What You'll Bring

We are looking for a highly motivated and experienced professional with a proven track record in sales, service, and operations. The ideal candidate will possess:

  • Minimum 2-3 years' experience in a retail leadership role
  • Minimum 5 years' experience in branch banking
  • Proven results in sales, service, and operations, including meeting or exceeding set objectives
  • Excellent verbal and written communication skills
  • Excellent organizational skills
  • Ability to work under pressure and be available to work flexible hours, including weekends
  • Highly ethical
Why You'll Be a Good Fit

Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results, and continuously challenge ourselves to be better than yesterday.

We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home.

We stand by our mission to connect our members and communities with an exceptional financial future and we are looking for individuals who share this same purpose to take this journey with us.

What We Can Offer You

We offer a competitive compensation package, including:

  • Competitive salary
  • Medical and dental benefits
  • 401K with employer match
  • Flexible paid time off

We are an Equal Opportunity Employer and welcome applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals.

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