Lead Branch Manager Position

2 days ago

New York, New York, United States Municipal Credit Union Full time
About the Job

Municipal Credit Union is seeking a highly skilled and experienced Branch Manager to lead our team and drive business growth. As a Branch Manager, you will be responsible for managing and overseeing the branch, including sales and service, operations, and leadership of the staff. You will provide leadership and development for branch staff to meet and/or exceed goals and objectives while providing a consistent and excellent member experience.

Key Responsibilities
  • Hire, assess, coach, and develop high-performing branch teams to ensure consistency and uniformity in providing excellent member service, achieving sales goals, and ensuring an operationally and regulatory compliant branch.
  • Create and ensure an ongoing sales through service culture, ensuring branch staff possess and utilize sales, service, and cross-sell skills to achieve individual and team sales goals.
  • Assist in the creation, implementation, and achievement of the branch business plan and branch objectives, implementing appropriate strategies to meet sales and service goals while maintaining a safe and sound operation in each location.
  • Implement and monitor sales and cross-selling programs to continue to improve products per member while ensuring members are advised of the best products and services to best fit their financial needs.
  • Create an environment that encourages branch team members to actively collaborate with one another as well as other MCU departments, bringing out the best in team members by providing training, coaching, and mentoring to aid in career progression.
  • Ensure premier member service standards are being met within the branch, overseeing branch scheduling to ensure proper resources are allocated to functions necessary to ensure an effective and efficient flow of member traffic.
  • Ensure operations within the branch are consistently applied within policy/procedure as well as rules and regulations, maintaining a clean, safe, and sound operation within the branch.
  • Conduct required in-branch audits weekly and monthly to ensure compliance with policies/procedures and rules and regulations, responding timely to audits with effective action plans to ensure ongoing safety and soundness.
  • Ensure dual control is implemented and followed at all times, managing overall cash position for the branch while limiting excess cash and overall expense.
  • Comply with BSA and SAR requirements and ensure branch staff do the same.
  • Ensure proper disclosures, marketing materials, etc. are readily available for staff to utilize.
  • Review and analyze branch reports and activities, including income generation, production goals and results, expense items, audits, etc. in order to successfully meet/exceed branch requirements, goals, and objectives, utilizing tools and reports to analyze, identify, and strategically address member trends within the branch.
  • Actively provide ongoing coaching and development of branch staff, driving sales and service activities such as branch sales strategy meetings, business development and community events, ongoing branch meetings, etc.
  • Manage and oversee staffing and administrative functions for all branches, including succession plans, career plans, performance reviews, coaching and counseling documentation, promotions, and all human resources decisions.
  • Ensure timely execution of all required documentation.
  • Recommend changes to management to help improve the overall branch operation and member service.
  • Travel and work at other branch locations as required.
  • Other duties as assigned.

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