Medical Front Desk Coordinator

3 weeks ago

Fishersville, Virginia, United States Foot And Ankle Specialists Full time
Job Summary

The Medical Front Desk Coordinator provides essential support and administrative services to the office, the doctors, and the patients in a fast-paced Doctor's office. This person will be involved in a wide spectrum of tasks including patient customer service, scheduling, data entry, managing electronic health records, and patient education.

Key Responsibilities
  • Welcome patients upon arrival; answer questions and concerns.
  • Answer incoming calls, provide information, and transfer calls or take messages as necessary.
  • Schedule appointments.
  • Responsible for registering new patients and updating existing patient demographics by collecting detailed patient information including personal and financial information.
  • Facilitate patient flow by notifying the provider of patient's arrival, being aware of delays, and communicating with patients and clinical staff.
  • Maintain and update patient records using data entry, faxing, and scanning.
  • Collect deductibles, coinsurance, balances, copays, and sell OTC items.
  • Check all required AR/AP changes since last visit and update records accordingly.
  • Maintain multiple doctor's schedules.
  • Maintain list of orthotics received, contact patients, and make follow-up appointments.
  • Maintain business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
  • Check next day charts for insurance eligibility and necessary referrals and prior authorizations.
  • Prepare end-of-day reports, deposit slips, and upload to shared files daily.
  • Review billing claims and denials and collect necessary information from the provider or patient.
  • Assist with additional office tasks as necessary.
Requirements
  • High School Diploma/GED equivalent.
  • Ability to establish and maintain effective working relationships with patients, other employees, and the public.
  • 2+ years' admin support in a medical environment preferred.
  • Knowledge about health insurance, pre-authorization, insurance verification, medical terminology, CPT codes, and ICD-9 codes preferred.
  • Must have excellent customer service skills.
  • Able to work in a fast-paced and demanding work environment.
  • Must demonstrate a strong work ethic and maintain professionalism at all times.
  • Must have a team mentality, flexibility, and willingness to learn.
  • The ability to communicate effectively, multi-task, and work under pressure is the key to success in this position, which also requires attention to detail and a commitment to achieving consistent customer satisfaction.
  • The ability to uphold HIPAA compliance is mandatory.
  • Must exercise good judgment and discretion.
  • Technologically savvy and familiar with Microsoft Office products including Google Workspace, Word, Excel.
Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. While performing the duties of this job, the employee is regularly required to sit, talk, hear, and use hands to write, type, or operate office equipment. The employee is occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and smell. The employee is required to perform repetitive motions, including reaching above the head, and typing. The employee must occasionally lift up to 50 pounds and/or carry objects weighing up to 25 pounds. Specific vision abilities required by this job include peripheral vision, depth perception, and ability to adjust focus.

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