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Customer Experience Specialist
2 months ago
About Us
At BankTalent HQ, we prioritize people and culture in everything we do. Everyone counts isn't just a phrase; it's woven into our organization's fabric. To deliver exceptional service to our clients, we strive to have a diverse and inclusive team with varied cultures, backgrounds, and experiences. We're committed to supporting the growth of businesses, families, and communities we serve.
Job Summary
We're seeking a Client Service Associate (Teller) to provide top-notch customer service to our clients and customers at our banking center. If you're passionate about being part of a community, being a team player, and helping others reach their financial goals, we're interested in speaking with you
Key Responsibilities
- Provide full-service banking by accurately processing all financial transactions in a timely manner within established authorized limits, while maintaining an acceptable balancing record.
- Utilize knowledge of available bank products and services to expand and increase client relationships.
- Identify and address clients' needs by providing a variety of services which may include issuing counter checks, conducting account maintenance, performing money transfers, and receiving loan payments.
- Deliver an exceptional customer experience while uncovering bank products or service needs to make appropriate referral opportunities.
- Explore, identify, and maximize cross-selling of bank products based on clients' needs.
- Perform all duties in compliance with laws, regulations, and bank policies and procedures.
- Resolve client concerns through direct personal action or referral to alternative branch or bank resources.
- Adhere to the bank's security policies while maintaining confidentiality of bank records and client information.
- Meet with Branch Service Manager and/or Branch Manager daily to discuss progress in reaching individual and banking center goals.
- Perform other duties as assigned.
Requirements
- High school diploma or equivalent.
- 1+ years' experience in banking, cashiering, balancing, customer service, or other directly related experience.
- Previous Teller experience highly desired.
- Working knowledge of math, cashiering, balancing, debits, credits, banking and/or bank products.
- Must have solid balancing and customer service skills.
- Cash handling, customer service, and/or sales experience preferred.
- Meeting sales goals and/or sales referral goals experience preferred.
- Ability to cross-sell bank products based on client's needs.
- Strong attention to detail and time management.
- Proficient in basic computer skills.
Benefits
- Medical, Dental and Vision Insurance - START DAY ONE
- Life and Disability Insurance, Paid Parental Leave and Adoption Assistance.
- Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts.
- Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays.
- 401(k) plan with company match and Profit Sharing.
- Mental health benefits including coaching and therapy sessions.
- Tuition Reimbursement for qualifying employees.
- Employee Ambassador preferred banking products.
- Competitive compensation in line with work experience.