Director of Technical Services

1 day ago


Duncan, South Carolina, United States Sealed Air Corporation Full time

Sealed Air is seeking a highly skilled Director of Technical Services to drive the development of a best-in-class Technical Service organization in Food Care North America.

This leader will work collaboratively with the North American Leadership Team and Regional Sales & Technical Leaders to coordinate and deploy all programs and tools necessary to drive a high-performance service culture in FC NA.

The ideal candidate will be responsible for developing a robust training and succession plan for technical service in NA, maintaining a robust resource plan to ensure business continuity and ongoing skill development for all Food Care NA Technical Service roles.

Additionally, this leader will collaborate with Global Sales Operations and Regional Leaders to define/develop/align processes and tools to optimize Sales and Technical Service effectiveness.

  • Develop and implement effective KPI measurement systems and tools to facilitate assessment of individual and regional performance.
  • Responsible for all Technical training programs and processes utilized in Food Care NA, continuously assessing training needs of regional Technical groups and developing/deploying annual training calendar.
  • Collaborate with Regional Sales Operations to identify/develop best practices training for FC Technical roles.
  • Identify, assess, and ensure the ongoing effectiveness of all regionally deployed service technology systems, including ServiceMax, O365, Mediafly, etc.
  • Work collaboratively with Regional Leadership to ensure Technical Service teams are managing their service responsibilities to achieve regional objectives and satisfy the needs of regional customers.
  • Manage the budget for the Technical Service organization.

Strong knowledge of Microsoft Office software and good computer skills are a must.

Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve.

The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.

Please be cautious of fraudulent recruiting efforts using the Sealed Air name or logo. Sealed Air will never request private information during the application process.


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