Member Service Representative, Part Time, Middle Tyger YMCA
4 weeks ago
At the YMCA of Greater Spartanburg, we are seeking a highly motivated and customer-focused Member Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional member service, ensuring a positive experience for our members, and contributing to the overall success of our organization.
Key Responsibilities:- Member Service: Greet members by name, provide tours to prospective members, register members for programs, and troubleshoot member issues.
- Relationship Building: Develop positive relationships with members, fostering an atmosphere of community and promoting member retention.
- Administrative Tasks: Accurately input member information, process membership sales, and complete shift close-outs.
- Communication: Answer phones in a professional manner, ensure calls are routed to the appropriate departments, and provide accurate information to members.
- Program Knowledge: Possess a strong understanding of all programs, activities, and services, and provide detailed information to members.
- Teamwork: Work collaboratively with the Membership Coordinator and other staff members to achieve team goals.
- Education: High School Diploma or equivalent.
- Experience: Prefer a minimum of one year or more experience working in the customer service field.
- Skills: Excellent people skills, ability to plan and prioritize workload, remain calm under pressure, and possess good decision-making skills.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional member service, we encourage you to apply for this exciting opportunity.
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