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Service Center Technician

4 weeks ago

Duncan, South Carolina, United States Insulation Distributors Inc Full time
Service Center Technician Job Description

As a Service Center Technician at Insulation Distributors Inc, you will be responsible for leveraging your troubleshooting, mechanical, and customer service skills to thrive in the dynamic spray foam insulation industry. This role requires you to understand our customers' service needs, master cutting-edge repair techniques, learn about state-of-the-art products and equipment, and contribute directly to our growth by attracting and expanding our customer base.

Key Responsibilities:
  • Technical Expertise and Execution:
    • Diagnose and Troubleshoot: Utilize various techniques to identify and resolve issues promptly.
    • Estimate Services: Provide accurate estimates for services and assembly, including parts, labor pricing, and lead times.
    • Quality Assurance: Ensure adherence to rigorous quality standards during service and assembly processes.
    • Thorough Documentation: Complete detailed documentation for all service and repair activities.
    • Continuous Learning: Engage in guided and self-directed training to enhance your skills.
  • Operational Efficiency and Communication:
    • Workload Management: Balance tasks efficiently to meet deadlines and maintain optimal productivity.
    • Inventory Support: Assist with inventory management related to service and assembly needs.
    • Effective Communication: Maintain clear and open communication with both customers and sales personnel throughout the service cycle.
    • Inventory Security: Safeguard both IDI and customer-owned inventory.
    • Safety and Policy Adherence: Uphold branch policies and safety procedures within the service center.
  • Business Growth and Sales Collaboration:
    • Sales Support: Identify and relay new customer opportunities to sales personnel using CRM tools.
Leadership Competencies:
  • Leads Self:
    • Communicates Effectively & Candidly
    • Drives for Results
    • Demonstrates Accountability
    • Takes Initiative
    • Collaborates
Qualifications/Skills:
  • Knowledge of electricity, fluid dynamics, pumping systems, hydraulics, gas & diesel engines, and pneumatics is preferred.
  • Exhibit strong customer service skills to ensure exceptional interactions with clients.
  • Proficient in planning, time management, and organizational skills to meet deadlines effectively.
  • Demonstrates competence with the Microsoft Office suite and is willing to learn additional skills independently as needed.
  • Capable of working both independently and collaboratively within a team environment.
  • Ability to travel up to 15%.
Education and/or Experience:
  • High School Diploma or GED is required.
  • 1+ year of experience in a mechanical field.
  • 1+ year of experience in a customer service environment.
  • SAP experience is preferred.
  • Prior spray foam equipment repair experience is preferred.