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Cabin Operations Manager

2 months ago

Orlando, Florida, United States ABM Full time
About the Role

We are seeking a highly skilled and experienced Cabin Supervisor to join our team at ABM. As a Cabin Supervisor, you will be responsible for overseeing the daily operations of our cabin team, ensuring that our high standards of customer service and safety are met.

Key Responsibilities
  • Lead and manage a team of cabin agents to ensure excellent customer service and efficient operations.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Monitor and maintain high standards of safety and security in the cabin area.
  • Collaborate with other departments to ensure seamless operations and effective communication.
  • Conduct regular performance reviews and provide coaching and development opportunities for team members.
  • Manage and maintain accurate records and reports, including shift schedules, attendance, and performance metrics.
Requirements
  • High school diploma or equivalent required; college degree or equivalent work experience preferred.
  • Previous management experience in a customer-facing role, preferably in the aviation industry.
  • Excellent communication and leadership skills, with the ability to motivate and inspire a team.
  • Strong problem-solving and analytical skills, with the ability to make sound decisions in a fast-paced environment.
  • Ability to work effectively in a team environment and build strong relationships with colleagues and clients.
What We Offer

As a Cabin Supervisor at ABM, you will have the opportunity to work in a dynamic and fast-paced environment, with a competitive salary and benefits package. You will also have the chance to develop your skills and experience in a leading aviation company, with opportunities for career advancement and professional growth.