Customer Service Representative
2 weeks ago
Position Type:
Full-time
Overview:
Compensation:
- Hourly, non-exempt
- New employees can anticipate starting on a wage scale of $19.95 to $23.46 per hour
- Performance-based growth potential on a full wage scale of $19.95 to $26.92 per hour
- 40 hours per week, Monday to Friday with a Saturday rotation, including a 10% shift differential
Unity Care NW is a private, non-profit, federally qualified health center (FQHC) that has been dedicated to serving the greater Whatcom County area since 1982. With locations in Bellingham and Ferndale, we provide comprehensive primary medical, behavioral health, and dental services, as well as pharmacy support to a diverse and often underserved patient population of all ages. Our team of nearly 300 compassionate employees is committed to enhancing the years of healthy life in the communities we serve.
Our Core Values
- Respect
- Integrity
- Accountability
- Collaboration
- Innovation
Role Summary
As a Customer Service Representative, you will be tasked with delivering a welcoming and positive telephone experience to incoming callers while assisting the Call Center in achieving service level and quality performance goals.
What We Provide
- A supportive and collaborative team environment
- A competitive compensation package
- Medical, dental, and vision insurance
- 401(K) retirement plan with employer matching
- 6 paid holidays
- Paid Time Off (108 hours in the first year, increasing thereafter)
- Paid Sick Leave
- Other paid leaves including: Bereavement, Jury Duty, and Bone Marrow & Organ Transplant
- Life/AD&D insurance
- Optional insurances including: Supplementary Life/AD&D, Short Term and Long Term Disability, Critical Illness, Accident, Travel & Identity Theft Protection
- Flexible spending accounts
- Employee Assistance Program
- Alternative Transportation Incentives
- Health Living reimbursements
- Medical Hardship payroll loans, Employee Referral Bonuses, Will preparation services & gym discounts
- Employment counts towards eligibility for Public Student Loan Forgiveness
Professional and Technical Knowledge:
- Basic written and verbal communication skills, computational and computer skills, and mathematical knowledge typically acquired through completion of a general studies high school program.
- Knowledge of customer service, call center, and patient scheduling processes and practices, typically learned on the job or through a series of training sessions.
- Keyboarding speed of 40 wpm and data entry skills.
- Proficiency with all electronic clinical systems, including Electronic Medical Records (EMR) and scheduling systems.
- Familiarity with Microsoft Outlook and Word.
- Able to effectively communicate complex and/or technical information to co-workers and others.
- Capable of exercising tact and diplomacy in resolving mild conflicts or disagreements that may arise in a customer service context.
- Skilled in preparing effectively written communications (e.g., correspondence, memos, letters, emails).
- Effective in verbal interactions, both informal and formal.
- Bilingual communication in Spanish is a plus.
Unity Care NW has an Employee Health Program to ensure the safety of our patients and staff. This program requires all employees to receive annual flu immunizations and vaccination against COVID-19 as a vital public health measure. We take pride in our leadership role in protecting our community from this virus.
Salary:
$19.95 to $23.46 per hour
-
Customer Service Representative
3 days ago
Bellingham, Washington, United States Bank of the Pacific Full timeJob SummaryThe Customer Service Representative is a key role in delivering exceptional customer experiences at Bank of the Pacific. As a representative of the bank, you will be responsible for providing top-notch service to customers, handling account-related transactions, and supporting branch functions.Key ResponsibilitiesAssist customers with routine...
-
Customer Service Representative
3 days ago
Bellingham, Washington, United States Bank of the Pacific Full timeJob Summary:The Customer Service Representative plays a vital role in delivering exceptional customer experiences at Bank of the Pacific. As a key member of our team, you will be responsible for providing top-notch service to our customers, handling account-related transactions, and supporting branch functions.Key Responsibilities:Assist customers with...
-
Customer Service Representative
2 weeks ago
Bellingham, Washington, United States Northwest Chevrolet of Bellingham Full timeJoin Our Team as a Customer Service Representative!At Northwest Chevrolet of Bellingham, we pride ourselves on delivering exceptional customer experiences. As a key member of our team, you will serve as the primary liaison between our dealership and our valued customers.Key Responsibilities:Manage appointment scheduling and respond to incoming calls.Prepare...
-
Customer Service Representative
3 days ago
Bellingham, Washington, United States Whatcom Educational Credit Union Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Contact Center Representative to join our team at Whatcom Educational Credit Union. As a key member of our contact center team, you will be responsible for providing exceptional service to our members, resolving their inquiries and concerns, and promoting our financial services.Key...
-
Customer Service Representative
3 days ago
Bellingham, Washington, United States Kroger Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, maintaining a safe and clean store environment, and assisting in achieving sales and profit goals.Key...
-
Customer Service Representative
5 days ago
Bellingham, Washington, United States Unity Care NW Full timeJob SummaryWe are seeking a highly skilled and compassionate Customer Service Representative to join our team at Unity Care NW. As a key member of our Call Center, you will be responsible for providing exceptional customer service to our patients and stakeholders.Key ResponsibilitiesRespond to incoming calls and provide timely and accurate information to...
-
Customer Service Representative
5 days ago
Bellingham, Washington, United States Whole Foods Market IP, L.P. Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Whole Foods Market IP, L.P. as an E-Commerce Operations Supervisor. In this role, you will be responsible for leading the Customer Service & E-Commerce programs, ensuring seamless checkout experiences and efficient grocery delivery & pickup...
-
Customer Service Representative
3 days ago
Bellingham, Washington, United States Allegiant Travel Full timeJob SummaryThis position is responsible for providing exceptional customer service to all customers, including scheduled or charter services. The successful candidate will also be responsible for ground operations, aircraft cleaning, security, operations, and commissary duties as required.Key ResponsibilitiesProcess tickets, check baggage, monitor carry-on...
-
Customer Service Representative
1 week ago
Bellingham, Washington, United States Unity Care NW Full timePosition Overview:As a Customer Service Representative, you will play a vital role in ensuring a positive and welcoming experience for incoming callers. Your primary responsibility will be to assist the Call Center in achieving service level and quality performance objectives.Compensation:New employees can anticipate starting on a wage scale ranging from...
-
Customer Service Representative
1 week ago
Bellingham, Washington, United States Unity Care NW Full timePosition Type:Full-timeOverview:Compensation:Hourly, non-exemptNew employees can anticipate starting on our wage scale of $19.95 to $23.46 per hourPerformance-based growth potential on our full wage scale of $19.95 to $26.92 per hourWork Schedule:40 hours, Monday to Friday with a Saturday rotation, including a 10% shift differentialAbout UsUnity Care NW is a...
-
Customer Service Representative
2 weeks ago
Bellingham, Washington, United States Unity Care NW Full timePosition Type:Full-timeOverview:Compensation:Hourly, non-exemptNew employees can anticipate starting on our wage scale of $19.95 to $23.46 per hourOpportunities for advancement based on performance, with a full wage scale reaching $19.95 to $26.92 per hourWork Schedule:40 hours per week, Monday to Friday with a Saturday rotation, including a 10% shift...
-
Customer Service Representative
1 week ago
Bellingham, Washington, United States Unity Care NW Full timePosition Type:Full-timeOverview:Compensation:Hourly, non-exemptNew employees can anticipate starting on our wage scale of $19.95 to $23.46 per hourPerformance-based growth potential on our complete wage scale of $19.95 to $26.92 per hourWork Schedule:40 hours, Monday to Friday with a Saturday rotation, including a 10% shift differentialAbout UsUnity Care NW...
-
Customer Service Representative
5 days ago
Bellingham, Washington, United States Lowe's Full timeWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Associate. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.Deliver outstanding customer service and respond to customer inquiries in a timely...
-
Bellingham, Washington, United States Domino's Franchise Full timePosition OverviewCompany OverviewJPC LLC operates as a franchise of Domino's Pizza, dedicated to creating opportunities for enthusiastic individuals eager to join a vibrant team. We emphasize a fun work environment while fostering skill development and career advancement.Role SummaryAs a Pizza Maker and Customer Service Representative, you will play a...
-
Customer Service Representative
3 days ago
Bellingham, Washington, United States Fiamma Pizza Full timeJob OverviewFiamma Pizza is seeking a skilled and enthusiastic individual to join our hospitality team as a Cashier. As a key member of our front-of-house staff, you will be responsible for delivering exceptional customer experiences and ensuring the smooth operation of our restaurant.Key ResponsibilitiesGuest Interactions: Greet and serve customers in a...
-
Seasonal Customer Service Representative
2 weeks ago
Bellingham, Washington, United States DICK'S SPORTING GOODS INC Full timeBecome a vital part of DICK'S Sporting GoodsOur store personnel play a crucial role in delivering exceptional customer service and upholding our high standards. As a member of our team, you will welcome and assist shoppers, arrange products, and enhance the overall shopping experience. Key qualities we seek include teamwork, responsibility, and a strong...
-
Ramp and Customer Service Representative
6 days ago
Bellingham, Washington, United States Alaska Airlines Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Ramp and Customer Service Agent. As a key member of our airport operations team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our airport facilities.Key ResponsibilitiesCustomer Service: Assist guests...
-
Service Engagement Representative
2 weeks ago
Bellingham, Washington, United States Midas Full timePosition Overview:As a Customer Service Representative at Midas, your role will encompass a variety of responsibilities aimed at enhancing customer satisfaction and loyalty.Key Responsibilities:Exhibit comprehensive product knowledge to assist customers effectively.Foster and nurture relationships with clients to ensure their needs are met.Provide support to...
-
Lead Clerk
18 hours ago
Bellingham, Washington, United States WinCo Foods Full timeJob SummaryAs a Lead Clerk at WinCo Foods, you will play a vital role in ensuring exceptional customer service and supporting the operations of our grocery department. This is an exciting opportunity to join a dynamic team and contribute to the success of our employee-owned company.Key ResponsibilitiesAssist management in maintaining a clean and organized...
-
Access Services Representative
2 weeks ago
Bellingham, Washington, United States PeaceHealth Full timePeaceHealth is looking for a Patient Access Representative Neurology for a Full Time, 1.00 FTE, Day position.The salary range for this position is $29.90 per hour. The hiring rate is influenced by various factors, including education, training, work experience, and any applicable collective bargaining agreements.Potential Hiring Bonus Available.Position...