Customer Service Representative

5 days ago


Bellingham, Washington, United States Bank of the Pacific Full time
Job Summary

The Customer Service Representative is a key role in delivering exceptional customer experiences at Bank of the Pacific. As a representative of the bank, you will be responsible for providing top-notch service to customers, handling account-related transactions, and supporting branch functions.

Key Responsibilities
  • Assist customers with routine account-related requests and inquiries, such as deposits, withdrawals, funds transfers, and loan payments.
  • Maintain and reconcile cash drawers, adhering to bank cash handling and security policies.
  • Greet customers, identify their needs, and direct them to the appropriate branch representative.
  • Research and resolve customer service issues within given authority, acting as a liaison between the customer and other bank departments when necessary.
  • Comply with bank operations and security procedures in accordance with policy and standards.
Requirements
  • High School diploma or equivalent.
  • Ability to effectively communicate courteously and professionally in English (both written and oral).
  • Prior cash handling experience is preferred.
Working Conditions

The Customer Service Representative will work in a general office environment, with occasional extended hours and periodic travel.

Physical Requirements
  • Able to sit or stand for an extended period of time.
  • Able to lift up to 20 lbs.


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