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Customer Service Representative

2 months ago

Bellingham, Washington, United States Unity Care NW Full time
Job Summary

We are seeking a highly skilled and compassionate Customer Service Representative to join our team at Unity Care NW. As a key member of our Call Center, you will be responsible for providing exceptional customer service to our patients and stakeholders.

Key Responsibilities
  • Respond to incoming calls and provide timely and accurate information to patients and families.
  • Resolve customer complaints and concerns in a professional and empathetic manner.
  • Collaborate with our clinical teams to ensure seamless communication and coordination of patient care.
  • Utilize our electronic clinical systems to access patient information and update records as needed.
Requirements
  • Bachelor's degree in a related field or equivalent experience.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
  • Proficiency in Microsoft Office and electronic clinical systems.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A collaborative and supportive work environment.