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Customer Service Representative
2 months ago
Position Type:
Full-time
Overview:
Compensation:
- Hourly, non-exempt
- New employees can anticipate starting on our wage scale of $19.95 to $23.46 per hour
- Opportunities for advancement based on performance, with a full wage scale reaching $19.95 to $26.92 per hour
- 40 hours per week, Monday to Friday with a Saturday rotation, including a 10% shift differential
Unity Care NW is a private, non-profit, federally qualified health center (FQHC) dedicated to serving the greater Whatcom County area since 1982. We operate clinics in Bellingham and Ferndale, providing comprehensive primary medical, behavioral health, and dental care, alongside pharmacy services to a diverse and often underserved patient population of all ages. With nearly 300 dedicated employees, our mission is to enhance the years of healthy life for the individuals and communities we serve.
Core Values
- Respect
- Integrity
- Accountability
- Collaboration
- Innovation
Position Summary
As a Customer Service Representative, you will be responsible for delivering a welcoming and positive telephone experience to incoming callers, assisting the Call Center in achieving service level and quality performance goals.
What We Provide
- A supportive and collaborative team environment
- A competitive compensation package
- Medical, dental, and vision insurance
- 401(K) retirement plan with employer matching
- 6 paid holidays
- Paid Time Off (108 hours in the first year, increasing thereafter)
- Paid Sick Leave
- Other paid leaves including: Bereavement, Jury Duty, and Bone Marrow & Organ Transplant
- Life/AD&D insurance
- Optional insurances including: Supplementary Life/AD&D, Short Term and Long Term Disability, Critical Illness, Accident, Travel & Identity Theft Protection
- Flexible spending accounts
- Employee Assistance Program
- Alternative Transportation Incentives
- Health Living reimbursements
- Medical Hardship payroll loans, Employee Referral Bonuses, Will preparation services & gym discounts
- Employment counts towards eligibility for Public Student Loan Forgiveness - details can be found at Federal Student Aid.
Professional and Technical Knowledge:
- Basic written and verbal communication skills, computational and computer skills, and mathematical knowledge typically acquired through completion of a general studies high school program.
- Specific knowledge of customer service, call center, and patient scheduling processes and practices, typically learned on the job or through a series of training sessions.
- Keyboarding speed of 40 wpm and data entry skills.
- Proficiency with all electronic clinical systems, including Electronic Medical Records (EMR) and scheduling systems.
- Familiarity with Microsoft Outlook & Word.
- Ability to effectively communicate complex and/or technical information to colleagues and others.
- Able to exercise tact and diplomacy in resolving mild conflicts or disagreements that may arise in the workplace.
- Capable of preparing effectively written communications (e.g., correspondence, memos, letters, emails).
- Effectively communicates information during both informal and formal verbal interactions.
- Bilingual communication in Spanish is a plus.
