Client Service Representative

5 days ago


Keller, Texas, United States CityVet Full time
Job Description

At CityVet, we believe that happy people start with healthy pets. Our vet-led clinics are filled with smiling faces and compassionate pet people, and each of our employees plays a vital role in creating a positive vibe.

Our Mission: To provide exceptional pet care and a welcoming environment for all.

About the Role: As a Client Service Specialist, you will serve as the primary point of contact for all client interfaces, ensuring a pleasant client experience and building relationships that result in loyal brand ambassadors.

Key Responsibilities:

  • Manage appointment check-ins, book new appointments, and partner with the team on proper discharge information for various services.
  • Understand, communicate, and prioritize scheduled appointments, client education, and lobby triage to ensure an efficient and productive schedule and daily workflow.
  • Greet and welcome all clients, check patients in for their appointment, notify clients of any delays, and care for clients during their wait.

What We Offer:

  • Competitive compensation and benefits package
  • Generous pet-care discounts
  • Uniform allowance
  • Flexible schedules
  • Growth opportunities

Requirements:

  • Computer proficiency
  • High school diploma or GED
  • At least 18 years of age at the time of hire


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