Bilingual Client Support Specialist
2 weeks ago
Millennial Specialty Insurance, LLC stands as a prominent Managing General Agency (MGA) in the United States, renowned for its exceptional underwriting capabilities paired with cutting-edge technology. We pride ourselves on delivering an unparalleled insurance experience for our partners and clients alike. Established in 2015, our agency has expanded its offerings to encompass a diverse array of insurance products, catering to commercial, specialty, and personal lines.
Position Summary:
The Bilingual Customer Service Representative I plays a vital role in our operations by managing customer interactions in both English and Spanish. This position involves addressing inquiries through phone calls and emails, processing payments, and executing policy modifications that do not necessitate a license. Effective communication skills and meticulous attention to detail are essential for success in this role.
Key Responsibilities:
- Handle incoming customer calls and initiate outbound calls as required.
- Respond to customer service emails as part of daily responsibilities.
- Process payments for insurance policies.
- Implement changes and endorsements to policies that do not require a license.
- Bilingual proficiency in Spanish and English is required.
- A minimum of 2 years of experience in customer service or 1 year in a call center environment.
- High School diploma or GED is necessary.
Must obtain a Property & Casualty Insurance License within 100 days of employment.
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Bilingual Client Support Specialist
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