Bilingual Client Support Specialist

2 weeks ago


Keller, Texas, United States Millennial Specialty Insurance LLC Full time
Company Overview:
Millennial Specialty Insurance, LLC stands as a prominent Managing General Agency (MGA) in the United States, specializing in a diverse array of insurance solutions. By merging expert underwriting with cutting-edge technology, we strive to enhance the insurance experience for our partners and clients alike. Since our inception in 2015, we have expanded our offerings across commercial, specialty, and personal insurance lines.

Position Summary:
The Bilingual Customer Service Representative I is responsible for managing customer interactions in both English and Spanish. This role involves handling inquiries via phone and email, processing payments, and making policy adjustments that do not necessitate a license. Strong communication skills and meticulous attention to detail are essential for success in this position.

Key Responsibilities:
  • Respond to incoming customer calls and initiate outbound calls as required.
  • Manage and respond to customer service emails as part of daily responsibilities.
  • Process payments for insurance policies.
  • Implement changes and endorsements to policies that do not require a license.
Qualifications:
  • Must secure a Property & Casualty Insurance License within 100 days of employment.
Education & Experience:
  • Bilingual proficiency in Spanish and English
  • Minimum of 2 years in Customer Service or 1 year in a Call Center environment.
  • High School diploma or GED.


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