Customer Service Representative
1 day ago
The Customer Service Representative II is responsible for processing orders for distribution centers and other internal customers in accordance with scheduling, demand planning, and inventory. This role involves administering orders in internal systems, responding to customer inquiries, and communicating delays, issues, and resolutions.
Key Responsibilities- Process routine customer orders using SAP and other internal systems, ensuring accurate order information and timely completion.
- Respond to internal customer inquiries regarding order tracking, on-hold, back order, and high-priority statuses.
- Identify and communicate resolutions to order delays, missing information, and product availability based on customer profiles.
- Use dashboards and reporting to analyze order issues, such as inventory shortages or invalid order requirements, and create visuals to communicate findings.
- Coordinate with internal stakeholders, including Planners and Customer Service Representatives, to resolve customer issues.
- Process orders for product samples and trials, collaborating with Marketing teams as needed.
- 1-3 years of experience in a related field.
- High School Diploma, GED, or equivalent work experience.
Cardinal Health is an Equal Opportunity/Affirmative Action employer. We celebrate the power of diversity and inclusion, creating a workplace where employees can be their authentic selves. We are committed to providing a safe and inclusive environment for all employees and customers.
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