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Front Office Operations Manager

1 month ago

Seattle, Washington, United States Hilton Hotels & Resorts Full time
Job Summary

We are seeking a highly skilled and experienced Front Office Supervisor to join our team at Hilton Hotels & Resorts. As a key member of our Front Office operations, you will be responsible for ensuring the smooth delivery of guest services and maintaining the highest standards of hospitality.

Key Responsibilities
  • Assign and manage work tasks to ensure efficient Front Office operations
  • Monitor and maintain high levels of guest satisfaction and loyalty
  • Collaborate with the Front Desk team to resolve guest complaints and issues
  • Develop and implement strategies to improve Front Office performance and efficiency
  • Provide coaching and training to Front Desk staff to enhance their skills and knowledge
Requirements
  • Proven experience in a Front Office or hospitality management role
  • Excellent communication and leadership skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Knowledge of hotel operations and guest services

What We Offer

As a Front Office Supervisor at Hilton Hotels & Resorts, you will have the opportunity to work with a dynamic and experienced team, develop your skills and knowledge, and contribute to the delivery of exceptional guest experiences.