Front Office Supervisor
4 weeks ago
We are seeking a highly skilled and motivated Front Office Supervisor to join our team at The Hedreen Hotel Employer. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a high level of customer satisfaction.
Key Responsibilities:- Assist staff with expediting problem payments and follow up on guest-related issues
- Process all guest check-ins and process all payment types, including room charges, cash, debit, or credit cards
- Anticipate sold-out situations and obtain satisfactory alternative accommodations
- Block rooms in the system and identify designated requirements
- Coordinate with Housekeeping to track readiness of rooms for check-in
- Count bank at the beginning and end of shift
- Assist management in training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees
- Anticipate and address guests' service needs in a professional, positive manner
- Assist Valet Parking operation during peak periods
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds with or without assistance
- Address guests' service needs in a professional, positive, and timely manner
- Assist management in screening resumes, conducting interviews, and selecting new hourly hires using selection tools and systems as-needed
- Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job
- Assist management in counseling/mentoring hourly employees on work-related concerns and issues to ensure satisfaction and productivity
- Assist management in preparing work schedules of hourly employees as-needed
- Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties
- Accept and record wake-up call requests and deliver to appropriate department
- Protect the privacy and security of guests and coworkers
- Maintain confidentiality of proprietary materials and information
- High school diploma or GED
- Must have valid driver's license
- Must have clean driving record
- 1 year experience in the guest services, front desk, or related professional area
- Must be able to write, type, and verbally communicate clearly and proficiently in English, and while utilizing phone and computer systems
- Proficient computer skills
- Ability to de-escalate dynamic situations
The Hedreen Hotel Employer is a leading hotel developer and management company, committed to providing exceptional guest experiences and fostering a positive work environment. We value our employees and offer opportunities for growth and development.
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