Customer Experience Team Leader

4 days ago


Austin, Texas, United States Whole Foods Market Full time

Job Overview

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We are seeking a highly motivated and experienced Customer Experience Team Leader to join our team at Whole Foods Market. In this role, you will be responsible for leading and developing a high-performing team, ensuring excellent customer service, and driving sales growth.

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Key Responsibilities:

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  • Lead and develop a team of Customer Service Representatives to ensure exceptional customer experience and meet sales targets.">
  • Develop and implement strategies to drive sales growth, improve customer satisfaction, and increase loyalty.">
  • Collaborate with other departments to achieve business objectives and maintain a positive store image.">
  • Analyze sales data and customer feedback to identify areas for improvement and make informed decisions.">
  • Provide coaching and training to team members to enhance their skills and performance.">
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Requirements and Qualifications:

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  • Bachelor's degree in Business Administration, Marketing, or related field.">
  • Minimum 2 years of retail management experience, preferably in a similar role.">
  • Excellent communication, leadership, and problem-solving skills.">
  • Able to work effectively in a fast-paced environment and prioritize multiple tasks.">
  • Demonstrated ability to analyze data and make informed decisions.">
  • Strong customer service skills and knowledge of customer behavior.">
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Benefits:

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  • Competitive salary range: $65,000 - $85,000 per year.">
  • Benefits package, including medical, dental, and vision insurance.">
  • 401(k) plan with company match.">
  • Employee discounts on store products and services.">
  • Ongoing training and development opportunities.">
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About Us:

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Whole Foods Market is a leader in the natural and organic food industry, committed to providing high-quality products and exceptional customer service. We offer a dynamic and supportive work environment, with opportunities for career growth and professional development.

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Location:

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This role is based in a busy retail store location, requiring flexibility to work varied shifts, including evenings and weekends.

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Salary:

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$75,000 per year, estimated based on national averages and industry standards.

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Language Code:

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en



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