Strategic Customer Experience Director
7 days ago
Austin, USA-based opportunity to excel in the role of Vice President, Customer Account Management at a leading organization.
About Austin Energy:
We are seeking an exceptional leader to oversee customer account management strategies and drive a positive experience for our customers. This position reports directly to the Deputy General Manager and Chief Customer Officer.
Key Responsibilities:
The successful candidate will be responsible for revenue cycle and customer account operations within Austin Energy. They will collaborate with other city departments to enhance customer satisfaction and handle core business functions. Extensive experience in utility customer service is essential.
Core Competencies:
We are looking for a strong leader who can integrate and implement new strategies for improved customer service delivery. The ideal candidate should have a proven ability to drive organization-wide improvements in service quality, delivery, and customer satisfaction. A leader who stays updated on emerging trends and technologies in customer account management is also preferred.
Requirements:
This role requires a Bachelor's degree in Business, Finance, Economics, Public Administration, or a related field. A Master's degree may substitute for two years of experience. Five years of related utility or industry experience, including five years in a managerial or executive level position, is necessary.
Estimated Salary Range: $125,000 - $150,000 per year, depending on qualifications and experience.
We offer competitive salaries and benefits to attract and retain top talent.
-
Director of Utility Customer Experience
1 week ago
Austin, Texas, United States Center for Watershed Protection Full timeA strategic opportunity has arisen at the Center for Watershed Protection to lead our customer account management efforts. As a seasoned executive, you will oversee the development and implementation of our customer experience strategy, ensuring that our customers receive timely and accurate billing information. With your expertise in utility customer...
-
Strategic Account Director
7 days ago
Austin, Texas, United States Gartner Full timeAbout the Role:Gartner, a world-renowned research and advisory company, seeks a highly skilled Strategic Account Director to drive business growth in key regional accounts.This role is pivotal in setting strategy for major regional accounts of substantial strategic and revenue-generating importance. The ideal candidate will have a proven track record of...
-
Strategic Client Partnership Director
1 week ago
Austin, Texas, United States Cirrus Logic Full timeAbout Us">Cirrus Logic is a leading provider of high-performance, mixed-signal solutions for audio, power management, and other applications. Our team of experts thrives on solving complex challenges and delivering innovative end-user solutions for the world's top consumer brands.">Overview">We are seeking an experienced Strategic Client Partnership Director...
-
Austin, Texas, United States ActiveProspect, Inc. Full timeJob OverviewWe are seeking a highly skilled and experienced Sales Director to lead our growth strategy in the marketing agencies vertical. As a key member of our team, you will be responsible for expanding our footprint in this category through strategic sales initiatives.This is an excellent opportunity for a motivated and results-driven individual to join...
-
Strategic Merchandising Director
1 week ago
Austin, Texas, United States US Foods Full timeUS Foods seeks an experienced Strategic Merchandising Director to lead merchandising field support within the Area, fostering innovative category and "Go to Market" (GTM) strategies.About the Role:Fosters development, implementation, and successful execution of innovative category and GTM strategies. Maintains lead role in implementing strategies, ensuring...
-
Strategic Director
7 days ago
Austin, Texas, United States University of Texas at Austin Full timeJob Title: Strategic Director - Programs and CommunicationAbout the University of Texas at Austin: As a leading research institution, the University of Texas at Austin fosters an environment that encourages collaboration, innovation, and academic excellence.Salary Range: $75,000-$85,000 depending on qualificationsAbout the Position: We are seeking a highly...
-
Strategic Director of Global Enablement
7 days ago
Austin, Texas, United States Q2 Holdings, Inc Full timeAt Q2 Holdings, Inc., we are proud to offer a unique opportunity for an experienced leader to join our team as the Director, Program Management. This high-impact role reports directly to the Chief Availability Officer (CAO) and empowers you to shape strategic initiatives, elevate project delivery, and lead a talented team of agile and IT program/project...
-
Strategic Procurement Director
7 days ago
Austin, Texas, United States DSJ Global Full timeAbout DSJ GlobalDSJ Global is a leading global talent solutions provider, specializing in executive search and talent management services.We are seeking an experienced Strategic Procurement Director to join our team, who will be responsible for driving the integration of non-centralized procurement areas into a centralized operating model.Job SummaryThe...
-
Customer Experience Director
7 days ago
Austin, Texas, United States Wise Full timeJob Title: Customer Experience Director - Global Complaints ResolutionLocation: Austin, Texas (hybrid position)
-
Strategic Experience Design Lead
6 days ago
Austin, Texas, United States snipeHIRE Full timeClient-Centric Experience Design Strategist and LeadWe are seeking a seasoned experience design strategist and lead to join our team at snipeHIRE. This individual will be responsible for delivering strategic services to our clients, leading targeted experience design thinking exercises, and developing actionable recommendations that shape a transformational...
-
Austin, Texas, United States Abbott Full timeAbout AbbottAbbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines.We are seeking a Global Strategic Marketing Director for High...
-
Austin, Texas, United States SonarSource Full timeSonarSource is committed to revolutionizing the software industry by empowering developers to create clean, maintainable, and reliable code. As a Strategic FP&A Director for our global go-to-market function, you will play a crucial role in driving business growth and profitability.The ideal candidate will have 10+ years of progressive experience in financial...
-
Global Strategic Alliances Director
4 weeks ago
Austin, Texas, United States Baxter Planning Full timeCompany OverviewBaxter Planning is a leading company in the service supply chain industry, with a 30+ year heritage and global offices in Austin, Barcelona, and Pune. We have a world-class SaaS Platform, BaxterPredict, and award-winning AI/ML technology. Our unique position as a Service Supply Chain (PaaS) provider enables leading enterprise services...
-
Austin, Texas, United States Hueman PE Talent Solutions Full timeJob OverviewUpper Echelon Products, a leading provider of innovative products, is seeking an experienced Strategic Finance Director to lead their finance function in Austin, TX. This role offers a unique opportunity to drive financial growth and optimize operations in a dynamic mid-sized business environment.
-
Austin, Texas, United States The American Institutes for Research Full timeJob DescriptionWe are seeking a highly experienced Strategic Financial Director for International Development to join our team at The American Institutes for Research.This is an exciting opportunity to lead the financial strategy and direction of our organization, ensuring robust compliance, operational efficiency, and alignment with our goals.The successful...
-
Strategic Customer Success Director
7 days ago
Austin, Texas, United States Optimizely Full timeWelcome to our dynamic team at Optimizely, where we're dedicated to empowering businesses to unlock their digital potential. Our mission is to revolutionize the way marketing and product teams work, creating and optimizing digital experiences across all channels.We're proud to serve over 10,000 businesses worldwide, including industry leaders like H&M,...
-
Game Production Director
1 week ago
Austin, Texas, United States SciPlay Full timeUnleash Your Potential as a Game Production Director at SciPlayWe're seeking an exceptional Game Production Director to drive the success of our industry-leading Goldfish Casino game. As a key member of our team, you'll be responsible for overseeing the entire production pipeline, from concept to launch, and beyond.About the RoleIn this pivotal position,...
-
Visionary Leader
1 week ago
Austin, Texas, United States Abbott Laboratories Full timeAre you a seasoned professional seeking a challenging opportunity to drive global marketing strategies for low voltage therapies? Do you have the expertise to develop and implement value propositions that deliver business results? We are looking for a skilled Strategic Marketing Director to lead our team in this exciting role.Company OverviewAt Abbott...
-
Shipping and Customer Experience Advocate
5 days ago
Austin, Texas, United States Auctane Full timeJob DescriptionWe are seeking an experienced Customer Success Associate to join our team. As a key member of our customer-facing department, you will play a vital role in building strong relationships with our most strategic and highest revenue-producing customers. Your primary responsibility will be to minimize customer and revenue churn on non-managed...
-
Customer Experience Representative
6 days ago
Austin, Texas, United States Planet Fitness Inc. Full timeJob Summary:We are seeking a skilled Customer Experience Representative to join our team at Planet Fitness Inc. in Austin, TX. About Us:As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, we are committed to providing an affordable, high-quality fitness experience that enhances people's lives. Our...