Strategic Customer Experience Director

7 days ago


Austin, Texas, United States TAPPI Full time

Austin, USA-based opportunity to excel in the role of Vice President, Customer Account Management at a leading organization.

About Austin Energy:

We are seeking an exceptional leader to oversee customer account management strategies and drive a positive experience for our customers. This position reports directly to the Deputy General Manager and Chief Customer Officer.

Key Responsibilities:

The successful candidate will be responsible for revenue cycle and customer account operations within Austin Energy. They will collaborate with other city departments to enhance customer satisfaction and handle core business functions. Extensive experience in utility customer service is essential.

Core Competencies:

We are looking for a strong leader who can integrate and implement new strategies for improved customer service delivery. The ideal candidate should have a proven ability to drive organization-wide improvements in service quality, delivery, and customer satisfaction. A leader who stays updated on emerging trends and technologies in customer account management is also preferred.

Requirements:

This role requires a Bachelor's degree in Business, Finance, Economics, Public Administration, or a related field. A Master's degree may substitute for two years of experience. Five years of related utility or industry experience, including five years in a managerial or executive level position, is necessary.

Estimated Salary Range: $125,000 - $150,000 per year, depending on qualifications and experience.

We offer competitive salaries and benefits to attract and retain top talent.



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