Customer Experience Strategy Leader

2 days ago


Austin, Texas, United States Jerry Full time
Job Description

We are looking for a highly skilled and experienced professional to lead our Customer Experience (CX) Operations and Strategy team. As a CX Operations and Strategy Manager, you will be responsible for designing and implementing processes to improve customer satisfaction, reducing operational costs, and enhancing overall efficiency.

You will work closely with our product, engineering, and automation teams to develop and implement innovative solutions that meet our customers' evolving needs. Your expertise in workflow improvement, team management, and change management will be essential in driving business growth and customer loyalty.

This is an exceptional opportunity to join a dynamic company that values innovation, customer-centricity, and teamwork. We offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off. Our estimated annual salary for this position is $190,000 - $230,000.



  • Austin, Texas, United States Imandra Inc. Full time

    Drive Product SuccessImandra Inc. seeks a driven Product Strategy Leader to spearhead product development and enhancement of Automated Reasoning and Formal Verification technology for SysML v2 models.The RoleIn this role, you will be responsible for:Developing and executing product strategies that drive business growth and customer satisfaction.Collaborating...


  • Austin, Texas, United States Emerson Full time

    Role OverviewWe are seeking a strategic leader to drive the implementation of customer data solutions, aligning with our company's transformation goals. This role requires strong collaboration and communication skills to lead cross-functional teams and stakeholders.Key ResponsibilitiesDevelop and execute a comprehensive data strategy, ensuring alignment with...


  • Austin, Texas, United States Center for Watershed Protection Full time

    A strategic opportunity has arisen at the Center for Watershed Protection to lead our customer account management efforts. As a seasoned executive, you will oversee the development and implementation of our customer experience strategy, ensuring that our customers receive timely and accurate billing information. With your expertise in utility customer...


  • Austin, Texas, United States TAPPI Full time

    Austin, USA-based opportunity to excel in the role of Vice President, Customer Account Management at a leading organization. About Austin Energy:We are seeking an exceptional leader to oversee customer account management strategies and drive a positive experience for our customers. This position reports directly to the Deputy General Manager and Chief...

  • Product Leader

    2 weeks ago


    Austin, Texas, United States Ownwell Full time

    Role OverviewA competitive salary of $180,000-$250,000 per year, depending on experience, is available for this exciting role.As a seasoned leader at Ownwell, you will own the product mandate of our entire platform, driving cross-functional programs and initiatives to build a shared culture. You will report directly to the CEO, Colton Pace, and lead the...


  • Austin, Texas, United States Domino's Franchise Full time

    Job OverviewWe are looking for a skilled Business Leader to oversee restaurant operations and drive exceptional customer experience at Domino's Franchise. The successful candidate will have a proven track record of managing teams, ensuring efficiency, and delivering results.


  • Austin, Texas, United States Amazon Services LLC Full time

    Company Overview:At Amazon, we are dedicated to delivering exceptional customer experiences through innovative solutions. Our mission is to ensure that every package reaches its destination safely and efficiently.Salary: $200,000 - $250,000 per yearJob Description:The Delivery Experience Strategy Lead will play a key role in defining the next generation of...


  • Austin, Texas, United States Abbott Laboratories Full time

    About Abbott LaboratoriesAs a global healthcare leader, Abbott helps people live more fully at all stages of life. Our portfolio spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. We serve people in over 160 countries worldwide.Career OpportunitiesAt Abbott, you...


  • Austin, Texas, United States Procore Technologies Full time

    About the Role:We are seeking a highly experienced Digital Experience Transformation Leader to join our team at Procore Technologies. This key role will be responsible for driving the transformation of our digital employee experience, ensuring seamless access to tools and platforms, and delivering friction-free experiences for over 4,000 employees...


  • Austin, Texas, United States Shift Paradigm Full time

    Company OverviewSH/FT Paradigm is a leading client services business that excels in aligning strategy and tactics with goals and vision to achieve uncommon growth. We drive growth by combining strategy, tactic, people, process, and technology effectively.We bring combined experience across business strategy, marketing strategy, technology, data & analytics,...


  • Austin, Texas, United States Whole Foods Market Full time

    About the RoleAs a key member of our merchandising team, you will play a crucial role in driving category strategy and execution for our customers. This is an excellent opportunity to join a dynamic and innovative company like Whole Foods Market.Job DescriptionWe are seeking a highly motivated and organized Merchandising Category Strategy Associate to...


  • Austin, Texas, United States Abbott Laboratories Full time

    Are you a strategic leader looking to drive global events forward? Abbott Laboratories is seeking an experienced Global Event Strategy Director to join our team. This role offers a unique opportunity to develop and execute event strategies that align with our business objectives.In this position, you will be responsible for establishing the Heart Failure...


  • Austin, Texas, United States Amazon Full time

    At Amazon Web Services, we are seeking a skilled Enterprise Architect to join our Strategic Customer Engagements (SCE) team. As an Enterprise Architect, you will be responsible for leading global technology strategies with enterprise companies and defining strategic technology initiatives.The ideal candidate has experience in leading complex business-IT...


  • Austin, Texas, United States Carvana Full time

    Unleash Your Potential in the Automotive IndustryWe're on a mission to revolutionize the car-buying experience and we need talented individuals like you to join our team.As a Customer Service Delivery Advocate at Carvana, you'll play a vital role in delivering exceptional customer experiences from start to finish. From answering customer inquiries to...


  • Austin, Texas, United States The Cavco Family of Companies Full time

    About Cavco Industries, Inc.Cavco Industries, Inc. is a renowned leader in the manufactured home industry, boasting a diverse portfolio of brands including Fleetwood Homes, Palm Harbor Homes, Fairmont Homes, Nationwide Homes, Friendship Homes, Lexington Homes, and Cavco Homes. As a dedicated professional, we are seeking a talented Customer Experience Manager...


  • Austin, Texas, United States McGuire Moorman Full time

    About the OpportunityWe are seeking a seasoned hospitality leader to spearhead the General Manager role at Joann's Fine Foods. This position demands a strategic thinker who can drive exceptional guest experiences, financial performance, and staff satisfaction.Key Responsibilities:Lead operations, including staff management, service standards, and financial...


  • Austin, Texas, United States Unreal Gigs Full time

    Chief Product OfficerWe're seeking a seasoned product leader to join our team at Unreal Gigs. As Chief Product Officer, you'll be responsible for driving the strategic direction of our products and ensuring they meet the needs of our customers.About the Role:The ideal candidate will have extensive experience in product management, with a proven track record...


  • Austin, Texas, United States Jerry Full time

    About the RoleWe are seeking a seasoned Senior Manager, CX Operations & Strategy to join our team at Jerry. As a key member of our leadership team, you will be responsible for elevating our customer experience and ensuring we operate efficiently.ResponsibilitiesElevate our customer experience through strategic planning and process improvementsManage onshore...

  • Team Lead

    2 days ago


    Austin, Texas, United States Papa John's - PAPA TX Full time

    About the Role: As a Shift Leader at Papa John's - STAR PAPA, you will be responsible for overseeing restaurant operations, including managing team members, providing excellent customer service, and maintaining a clean and safe working environment. This is an exciting opportunity to join a dynamic team and contribute to the success of our restaurant.Key...


  • Austin, Texas, United States McGuire Moorman Full time

    At McGuire Moorman Lambert Hospitality, we strive to deliver unparalleled fine dining experiences. Our refined hospitality is achieved through meticulous attention to detail and exceptional service.We are seeking a highly skilled Service Manager to lead our front-of-house team and oversee the overall dining experience for our guests.Key...