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Level 2 Technical Support Specialist
2 months ago
Job Summary:
We are seeking a highly skilled Level 2 Technical Support Specialist to join our team at TEKsystems. As a Technical Support Associate, you will be responsible for providing top-notch technical support to our clients, resolving complex technical issues, and ensuring seamless service delivery.
Key Responsibilities:
- Provide initial troubleshooting and resolution for common technical issues reported by clients.
- Log and track incidents in our ticketing system, ensuring timely and effective resolution.
- Identify recurring technical issues and work with higher-level technicians to implement solutions.
- Contribute to and maintain a comprehensive knowledge base, ensuring accurate and up-to-date information.
- Provide remote assistance to clients using appropriate tools, ensuring efficient and effective support.
- Effectively communicate with clients, providing updates on technical status and resolutions.
- Maintain accurate records of equipment and inventory, ensuring seamless service delivery.
- Diagnose and resolve minor technical issues, including AV equipment issues.
- Ensure AV equipment is functioning properly in conference rooms and meeting spaces.
- Assist with the setup and configuration of AV conference room devices.
Requirements:
- Bachelor's Degree from an accredited college or university in computer science or related field.
- Four (4) years of equivalent experience in the Technology Solutions field.
- Two years of experience in a technology support position.
- Any work-related experience resulting in acceptable proficiency levels in the above minimum qualifications is an acceptable substitute for the above specified experience requirements.
About TEKsystems:
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
