Animal Care Customer Service Specialist

2 weeks ago


Melrose Park, Illinois, United States Melrose Animal Clinic Full time
Position Overview

At Melrose Animal Clinic, we are committed to delivering outstanding care for pets and their owners. Our dedicated and enthusiastic team strives to create a welcoming atmosphere for every client and their beloved animals. If you possess a love for animals and excel in a dynamic setting, this role may be ideal for you.


Role Summary:

We are seeking a motivated and friendly Veterinary Client Service Representative to serve as the first point of contact for our clients. In this essential position, you will play a key role in ensuring that both clients and their pets receive exceptional service throughout their visit.


Key Responsibilities:
  • Deliver exceptional customer service to both clients and their pets.
  • Manage invoice processing and payment transactions.
  • Handle phone inquiries, schedule appointments, and gather necessary medical histories.
  • Verify the status of patients' vaccinations and diagnostic tests.
  • Coordinate with veterinary staff regarding patient arrivals and required treatments.
  • Assist in filling prescriptions and managing product requests as directed by veterinarians.
  • Accurately enter information into our practice management software.
  • Note that this list is not exhaustive; additional tasks may be assigned as needed.

Preferred Qualifications:
  • A sincere passion for animal welfare.
  • Excellent communication and interpersonal abilities.
  • Capability to manage multiple tasks in a fast-paced environment.
  • Proficient computer skills.
  • A positive demeanor and collaborative spirit.

Benefits:
  • Employee discounts on services.
  • Flexible scheduling options.
  • Opportunities for training and career advancement.


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