Customer Experience Representative
5 days ago
We are a leading replacement contracting company headquartered in Columbus, Ohio, dedicated to enhancing the lives of homeowners through high-quality products and exceptional customer service.
As a Customer Experience Representative - Home Remodeling, you will play a pivotal role in connecting with prospective customers, setting in-home consultations, and delivering outstanding sales-related experiences. This is an exciting opportunity for a motivated self-starter with excellent communication skills to join our dynamic team.
About UsServing the needs of homeowners since 1989, Improveit Home Remodeling has established itself as a trusted name in the home improvement industry. With over 60,000 jobs completed and an impressive BBB-Accredited rating, we pride ourselves on continuous improvement and a culture focused on winning.
The RoleThis Inside Sales Contact Center Representative position requires:
- Exceptional verbal and written communication skills to connect with prospective customers.
- A competitive, self-driven attitude to meet or exceed weekly, monthly, and quarterly appointment setting goals.
- Tech-savviness with experience using CRMs and communications platforms.
- Strong time management, prioritization, and multitasking skills to work effectively under pressure.
In return, you can expect a highly competitive compensation package, complete training program, ongoing education and coaching from top performers, medical and dental insurance, 401k retirement saving plan, paid vacation and personal days, state-of-the-art technology, and a collaborative team environment.
Benefits and PerksWe offer a comprehensive benefits package, including:
- Highly competitive compensation & perks package (top earners $70K-$85K+).
- Career advancement opportunities.
- Ongoing education and coaching from top performers.
- Medical and dental insurance.
- 401k retirement saving plan.
- Paid vacation and personal days.
- State-of-the-art technology.
- Performance-driven, entrepreneurial culture.
- Monthly culture activities.
- Great work environment (new, high-end office space with game room/cafe).
- Collaborative team environment.
Estimated Salary: $50,000 - $65,000 per year.
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