Senior Customer Service Representative

4 days ago


Columbus, Ohio, United States Aarons Full time
About the Role

We are seeking a highly skilled and motivated Senior Customer Service Representative to join our team at Aarons.

Job Summary

The Senior Customer Service Representative will serve as a key member of our customer service team, responsible for providing exceptional support to our customers via phone and in-person. This role requires strong communication skills, empathy, and a passion for delivering outstanding customer experiences.

Key Responsibilities:
  • Manage customer accounts, ensuring accurate information and timely updates in our store computer system.
  • Conduct direct contact with customers who have not renewed their lease agreements, both in-home visits and over the phone.
  • Sell customers on the benefits of timely lease agreement renewal payments.
  • Collaborate with the Customer Account Manager to set and achieve daily, weekly, and monthly revenue and renewal goals.
  • Assist with merchandise returns and guest deliveries as directed by management.
  • Clean and certify merchandise in the Quality Assurance Center for all items personally returned.
  • Complete and maintain weekly vehicle maintenance sheets and route sheets daily.
  • Load, secure, and protect product in company vehicles.
  • Safely operate company vehicles.
  • Support the Sales Team as needed.
Requirements
  • United States: At least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy, including a satisfactory MVR (driving record). Canada: At least 18 years old.
  • Meet DOT requirements to obtain certification in required states (United States).
  • Ability to work a schedule of hours varying from 8 am to 9 pm.
  • Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly.
  • Two years of retail/customer service experience preferred.
  • High School diploma or equivalent preferred.
  • Excellent interpersonal and communication skills.
  • High energy with the ability to effectively perform all functions of the store and multitask effectively.
  • Proper telephone etiquette.
  • Maintain a professional appearance.
  • Proficient computer skills.
Salary Information

The estimated salary for this role is between $13.25 and $14.00 per hour, based on industry standards and location. In addition to hourly pay, this position may be eligible for incentive pay based on performance.

About Us

Aarons is a leading provider of lease-to-own solutions, serving customers across North America. Our mission is to provide exceptional customer experiences and make a real difference in the lives of others. If you share our passion for delivering outstanding service and driving customer satisfaction, we encourage you to apply for this exciting opportunity.



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