Resident Services Director

4 weeks ago


Fayetteville, North Carolina, United States GMH Communities Full time
Resident Services Manager

GMH Communities, a dynamic real estate company headquartered in Philadelphia, PA, is seeking a highly skilled Resident Services Manager to join our team.

Job Summary

The Resident Services Manager will report to the General Manager and be responsible for supporting the efficient operation of the property, collecting and posting rent, and providing outstanding customer service. This role requires a strong knowledge of resident databases, accounts receivable, and accounts payable, as well as the ability to develop and maintain productive relationships with vendors and contractors.

Key Responsibilities
  • Collect and post rent, and ensure timely payments of invoices
  • Develop and maintain relationships with vendors and contractors
  • Participate in daily operations of the property
  • Assist with leasing activities, lease execution, and resident retention events
  • Assist in maintenance follow-ups and resolution of resident conflicts
Requirements
  • Bachelor's degree in a related field or equivalent experience
  • 2 years of experience in property management or a related field
  • Proven proficiency in property management operations and leadership
  • Strong financial, organizational, analytical, and decision-making skills
  • Excellent communication and people skills
Benefits
  • 401(K) Matching Program
  • Health, Dental, and Vision Insurance
  • Paid Time Off

GMH Communities is an Equal Opportunity Employer. We encourage minorities, females, veterans, individuals with disabilities, and all members of the LGBTQ community to apply.



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