Resident Services Manager
4 weeks ago
GMH Communities is a dynamic real estate company that specializes in the acquisition, development, and management of exceptional living communities throughout the United States. As a Resident Services Manager, you will play a critical role in supporting the efficient operation of our properties, ensuring timely payments, and providing outstanding customer service. In the absence of the General Manager, you will be responsible for running the property.
Responsibilities:
- Have a strong knowledge of the resident database, accounts receivable, and accounts payable.
- Develop and maintain productive relationships with vendors and contractors.
- Ensure timely payments of invoices and follow delinquency policies.
- Participate in daily operations and assist with leasing activities, resident retention events, and maintenance follow-ups.
- Collect rent, post rent, and take action on delinquent rent.
- Assist with posting and paying invoices as necessary.
- Thorough knowledge of office applications and company policies.
- Assist in resolving resident conflicts.
Requirements:
- Bachelor's degree strongly preferred, high school diploma required.
- 2 years' experience in various positions in a residential rental community or hospitality industry preferred.
- Proven proficiency in property management operations and leadership.
- Strong financial, organizational, analytical, and decision-making skills.
- Strong internet, Microsoft Office, word processing, and spreadsheet skills.
- Basic knowledge of Social Media and online presence.
- Excellent communication and people skills, and a passion to serve.
Benefits:
- 401(K) Matching Program.
- Health, Dental, and Vision Insurance.
- Paid Time Off.
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