Crisis Advocate

5 days ago

Seattle, Washington, United States YWCA Seattle | King | Snohomish Full time
About the Role

At YWCA Seattle | King | Snohomish, we are seeking a dedicated Crisis Advocate to join our team. As a Crisis Advocate, you will play a vital role in providing supportive services to individuals experiencing homelessness, helping them identify strengths, assess their needs, and develop action plans to encourage stabilization.

Key Responsibilities
  • Provide a welcoming and safe environment for clients, building trust and professional rapport through empathetic and client-centered approaches.
  • Staff the front desk, welcoming women into the space, monitoring cameras, and responding to callers and visitors.
  • Offer support and encouragement to clients transitioning out of homelessness, assisting them in navigating the social service system.
  • Assist clients in obtaining personal identification, applying for public assistance benefits, enrolling in Medicaid, and connecting them with Employment Specialists at WorkSource.
  • Advocate for clients by connecting with landlords and assisting with housing applications and searches.
  • Provide crisis intervention and de-escalation as needed, modeling positive behavior and promoting a supportive community environment.
  • Coordinate group activities and community meetings, ensuring a safe and inclusive space for all clients.
  • Stay up-to-date with internal events, policies, and procedures, monitoring outside activity and ensuring sidewalks are safe and clear.
  • Participate in staff meetings and trainings, collaborating with Housing Support Specialists and Rapid Rehousing Case Managers to achieve racially equitable outcomes.
Requirements
  • At least two years of direct social service experience, preferably in a shelter setting or working with homeless populations.
  • Ability to work effectively and empathetically with clients who have mental health and chemical-related issues.
  • Must be able to respond in emergency situations, ensuring correct emergency and safety procedures are followed.
  • Strong organizational and record-keeping skills, with the ability to maintain accurate and complete records.
  • Ability to work independently, be proactive, and solve problems, while also working in a team environment and contributing to a positive and inclusive team culture.
  • Basic level of computer skills, including use of database, word processing, and spreadsheet software (Microsoft Office Suite).
Why Work with YWCA?

At YWCA Seattle | King | Snohomish, we are committed to creating a workplace culture that values diversity, equity, and inclusion. We recognize that lived expertise is a powerful asset and encourage applicants with a variety of experiences to apply. We offer a comprehensive benefits package, including medical insurance, generous vacation and holiday plans, and an outstanding retirement plan. If you are passionate about racial equity and social justice, we invite you to join our team and make a difference in the lives of our clients.

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