Head Teller

1 week ago

Clifton Park, New York, United States Arrow Financial Services Full time
Job Title: Head Teller

Arrow Financial Corporation is seeking a highly skilled and experienced Head Teller to join our team. As a key member of our banking operations, you will be responsible for ensuring the daily operational activities of the teller line are executed with accuracy and meet exemplary customer service standards.

Key Responsibilities:

  • Provide consistent, outstanding customer service by anticipating and reacting to customer needs.
  • Process transactions accurately and efficiently, including loan requests and Wire Transfers.
  • Lead and develop Tellers through day-to-day operations, projects, and special assignments to meet branch/Company goals.
  • Buy and sell currency from the vault and contracted cash provider as necessary.
  • Provide training, support, and guidance as appropriate to co-workers and customers.
  • Support sales efforts of Company; actively participate in Cross-Sell program and make referrals as appropriate.
  • Prepare or assist in preparing and submitting monthly reports accurately and punctually.
  • Oversee and adhere to requirements pertaining to branch security, fraud prevention, and BSA.

Requirements:

  • Associate degree or equivalent experience required.
  • 3 years of experience in customer service preferred.
  • Strong communications skills, both written and verbal.
  • Strong supervisory skills.
  • Proficient in Microsoft Windows and Microsoft Office Suite.
  • Strong knowledge of banking products and services.

What We Offer:

  • Competitive compensation including potential bonus and incentives.
  • Paid vacation, sick time, and holidays.
  • Medical, Dental, and Vision Insurance and Flexible Spending Plan.
  • Multiple retirement plans including 401(k), Pension, and Employee Stock Ownership.
  • Education and Tuition Reimbursement.
  • Employee Assistance Program for our employees and their immediate family members.

Arrow Financial Corporation is an Equal Opportunity Employer.

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