Head Teller

Job Summary:

We are seeking a highly skilled and experienced Head Teller to join our team at Trustco Bank. As a key member of our branch team, you will be responsible for providing exceptional customer service, accurately and efficiently completing customer transactions, and ensuring that all bank operational and security policies and procedures are followed.

Key Responsibilities:

• Provides above standard customer service
• Accurately and efficiently completes customer transactions
• Ensures that each teller submits work to proof in a neat and orderly manner, and that the tellers' daily balance sheet is properly prepared
• Ensures each teller balances every day; provides assistance to locate differences; and ensures that all differences are properly initialed and, if required, reported to the manager and/or auditor immediately
• Ensures that the appearance of the teller area is neat, organized, and in accordance with Bank policy
• Ensures all negotiable and confidential records in the teller area are properly secured each day
• Oversees proper dual control
• Conducts regular unannounced audits of the vault and teller cash, maintaining a record of each audit, and report any exceptions to the manager and/or auditor immediately
• Accepts deposits, verifying cash and endorsements and issue receipts
• Cashes checks
• Cross-sells the Bank's products and services
• Process credit card payments
• Issues money orders and bank checks
• Accepts loan payments
• Process night deposit bags
• Admits customers to safe deposit boxes
• Answers customer inquiries and provides balances
• Balances transactions at end of the day and verifies cash totals
• Balances Automated Teller Machines
• Maintains reports and logs for record retention
• Continues to building proficiency of banking principles and sales techniques by attending internal training, external training, and completion of continuing education courses

Requirements:

• High School Diploma or equivalent education or experience
• Customer service experience
• Cash handling experience
• Effective verbal communication skills
• Well organized with the ability to manage multiple tasks
• Ability to work well in small groups

Preferred Qualifications:

• Previous banking experience

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For the most part, ambient room temperatures, lighting and traditional equipment as found in a typical office / retail environment.