Customer Service Representative

5 days ago


Boston, Massachusetts, United States Signature Flight Support Full time
Job Summary

Signature Flight Support is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities
  • Provide exceptional customer service to clients, responding to their inquiries and resolving issues in a timely and professional manner.
  • Work closely with our team to ensure seamless communication and coordination of customer services.
  • Assist clients with various requests, including arranging reservations, ground transportation, and catering services.
  • Maintain a high level of knowledge about our facilities, services, and surrounding areas to provide accurate information to clients.
  • Ensure that all customer interactions are handled in a professional, friendly, and courteous manner.
  • Collaborate with our team to identify and implement process improvements to enhance customer satisfaction and experience.
Requirements
  • High School diploma or equivalent required.
  • Minimum of 18 years of age.
  • Valid state license required where applicable.
  • Professional appearance and strong communication skills required.
  • Ability to pass background checks, drug tests, and maintain airport security clearance.
  • Must be legally authorized to work in the country of employment.
  • Ability to work flexible schedules and in various weather conditions.
  • Ability to perform simple arithmetic and basic computer skills required.
Preferred Qualifications
  • Three to six months experience in aviation, FBO, hospitality, or customer service preferred.
  • Knowledge of radio procedures and protocols a plus.
Work Environment

This role requires working in a fast-paced environment with varying weather and environmental conditions. The ability to work well under pressure and maintain a positive attitude is essential.

Signature Flight Support is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes equal opportunities for all employees.



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