Customer Service Representative

12 hours ago


Boston, Massachusetts, United States South Shore Bank Full time
Job Title: Branch Customer Service Representative

We are seeking a highly skilled and customer-focused Branch Customer Service Representative to join our team at South Shore Bank. As a key member of our branch team, you will be responsible for providing exceptional customer service, handling customer inquiries, and performing various banking transactions.

Key Responsibilities:
  • Provide excellent customer service to our clients, responding to their inquiries and resolving issues in a timely and professional manner.
  • Process various banking transactions, including account openings, loan applications, and wire transfers.
  • Maintain accurate records and reports, ensuring compliance with bank policies and procedures.
  • Collaborate with colleagues to achieve sales and service objectives, promoting a positive and supportive work environment.
  • Stay up-to-date with bank products and services, providing customers with informed advice and recommendations.
Requirements:
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Minimum one year of customer service or banking experience.
  • Excellent communication, problem-solving, and organizational skills.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Basic knowledge of banking products and services, with a willingness to learn and grow.
What We Offer:
  • A competitive hourly rate of $21.35 - $23.30.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • Opportunities for professional growth and development, with a focus on customer service and sales skills.
  • A supportive and inclusive work environment, with a commitment to diversity and inclusion.


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