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Customer Service Representative

2 months ago

Boston, Massachusetts, United States Jobs for Humanity Full time

Customer Service Representative

**Job Summary**

We are seeking a highly skilled Customer Service Representative to join our team at Jobs for Humanity. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling inbound calls, scheduling appointments, and providing accurate information about our services and promotions.

**Key Responsibilities:**

* Answer incoming calls and assist customers with inquiries
* Schedule appointments and manage bookings using the Booksy app
* Provide accurate information about services and promotions
* Handle customer complaints and resolve issues efficiently
* Maintain detailed and accurate records of customer interactions

**Requirements:**

* Fluency in English (mandatory); knowledge of Arabic is a plus
* Previous experience in a call center or customer service role preferred
* Excellent communication and interpersonal skills
* Proficient in using computer systems and software applications
* Ability to work independently and as part of a team
* Strong problem-solving skills and attention to detail

**What We Offer:**

* Competitive salary and performance-based incentives
* Flexible working hours with the option for remote work
* Comprehensive training and ongoing support
* Career advancement opportunities

**About Us:**

Jobs for Humanity is an innovative call center service dedicated to providing exceptional customer service for U.S.-based small businesses. We offer a dynamic work environment with opportunities for growth and professional development.