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Customer Service Ambassador

2 months ago

Wichita, Kansas, United States Mr Handyman Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Mr Handyman. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities
  • Customer Service: Provide timely and effective support to customers via phone, email, and in-person interactions.
  • Sales and Upselling: Identify opportunities to sell and upsell our services to customers, ensuring a high level of customer satisfaction and loyalty.
  • Communication: Develop and maintain strong relationships with customers, service technicians, and other stakeholders to ensure seamless communication and collaboration.
  • Problem-Solving: Troubleshoot and resolve customer complaints and issues in a professional and courteous manner.
  • Administrative Tasks: Manage and maintain accurate records, reports, and data to support business operations.
Requirements
  • Experience: 5+ years of experience in a customer-facing role, preferably in a sales or business development capacity.
  • Skills: Excellent communication, problem-solving, and interpersonal skills, with the ability to work in a fast-paced environment.
  • Education: High school diploma or equivalent required; degree in business, marketing, or a related field preferred.
What We Offer
  • Competitive Pay: $18.00 to $20.00 per hour, depending on experience.
  • Benefits: Paid vacation, paid holidays, 401K plan, and health insurance available.
  • Opportunities for Growth: Career advancement opportunities within the company, with a focus on professional development and growth.